Reservations Support Representative

Hope’s Global Getaways; Carlisle (Cumberland County); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Fully remote

Flexible Scheduling

Training provided

Travel discounts

Job summary

Hope’s Global Getaways is seeking dependable Reservations Support Representatives to join a fully remote team. You will research vacation options, organize reservation information, and ensure trip details remain accurate throughout planning.

Prior travel experience is not required, and comprehensive training is provided. Role offers flexible part-time or full-time schedules, ongoing education, and opportunities to grow in the reservations and customer service fields.

Qualifications

• Clear written and verbal communication skills.
• Professional and service-focused approach.
• Strong organization and attention to detail.
• Ability to manage multiple reservations, client requests, and deadlines.
• Comfortable researching information and comparing available options.
• Willingness to learn reservation systems, digital tools, and supplier platforms.
• Dependable follow-through and strong time-management skills.
• Adaptable and resourceful when plans or priorities change.
• Self-motivated and comfortable working independently.
• Basic computer proficiency and reliable internet access.
• Must be at least 18 years of age.
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region.

Responsibilities

• Gather client details such as preferred destinations, travel dates, budget, interests, and special requests.
• Research available resorts, hotels, cruises, transportation, tours, excursions, activities, and package options using approved supplier resources.
• Assist with coordinating selected services and maintain organized confirmations, reservation details, schedules, and itinerary information.
• Respond to routine client questions, provide booking updates, follow up on missing information, and assist with standard reservation adjustments when needed.
• Review names, dates, services, and other booking details for accuracy while tracking deadlines and maintaining current client records.

Skills

Communication

Attention to detail

Time management

Research skills

Independence

Digital tools

Job description

About the Position

We are seeking dependable, detail-oriented individuals to join our remote team as Reservations Support Representative. In this role, you will assist clients with researching vacation options, organizing reservation information, and keeping important trip details accurate throughout the planning process.

This opportunity is well suited for individuals who enjoy customer service, online research, problem-solving, and staying organized. Previous travel-industry experience is not required. Training and ongoing educational resources are provided.

Key Responsibilities

• Gather client details such as preferred destinations, travel dates, budget, interests, and special requests.
• Research available resorts, hotels, cruises, transportation, tours, excursions, activities, and package options using approved supplier resources.
• Assist with coordinating selected services and maintain organized confirmations, reservation details, schedules, and itinerary information.
• Respond to routine client questions, provide booking updates, follow up on missing information, and assist with standard reservation adjustments when needed.
• Review names, dates, services, and other booking details for accuracy while tracking deadlines and maintaining current client records.

What We Provide

• Fully remote opportunity with flexible part-time and full-time scheduling
• Structured onboarding and training for individuals new to the industry
• No previous professional travel experience required
• Continued team guidance and access to educational resources
• Supplier and destination learning opportunities
• Opportunities to strengthen reservation support, customer service, communication, and organizational skills
• Professional development and potential growth opportunities
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Supportive virtual team environment

Qualifications

• Clear written and verbal communication skills
• Professional and service-focused approach
• Strong organization and attention to detail
• Ability to manage multiple reservations, client requests, and deadlines
• Comfortable researching information and comparing available options
• Willingness to learn reservation systems, digital tools, and supplier platforms
• Dependable follow-through and strong time-management skills
• Adaptable and resourceful when plans or priorities change
• Self-motivated and comfortable working independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region