Reservations Specialist - Fast-Paced Team Growth

U-Haul; Hempfield Township (Westmoreland County); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Career stability

Opportunities for advancement

Health insurance & Prescription plans

Paid holidays, vacation, and sick days

Life insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Job summary

U-Haul in Jamaica, NY is hiring a Reservation Manager Agent to support customers and field teams with equipment reservations and allocations in a fast-paced setting. The role emphasizes strong customer service and accurate reservation management across the network.

The position requires a high school diploma and solid skills with Microsoft Word and email, plus the ability to multitask and manage time effectively in a dynamic environment.

Qualifications

• High school diploma or equivalent.
• Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email.
• Proficient in customer service, time management and multitasking.

Responsibilities

• Assist with calls from and to customers.
• Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand.
• Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy.
• Assist with the Company’s U-Box portable storage product.

Skills

Customer service

Time management

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Word

Email client

Multiline phones / Office phones

Job description

U-Haul in Jamaica, NY is hiring a Reservation Manager Agent to support customers and field teams with equipment reservations and allocations in a fast-paced setting. The role emphasizes strong customer service and accurate reservation management across the network.

The position requires a high school diploma and solid skills with Microsoft Word and email, plus the ability to multitask and manage time effectively in a dynamic environment.