Reservations Specialist: Elevate Guest Stays & Bookings

Marriott-Vacations-Worldwid; East Honolulu (HI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical/Dental/Vision (benefits)

401K opportunities

Travel discounts

Credit Union Membership

Tuition Reimbursement

Counseling & Family Support

Growth opportunities

Site Specific Perks

On-site subsidized employee parking

Breakroom amenities

Monthly luncheon celebrations & awards

Restaurant discounts

Theme park tickets discounts

Rental cars discounts

Community service opportunities

Job summary

Aqua Aston Hospitality (AAH) in Hawaii seeks a Reservations Agent to assist guests by phone, providing hotel information and processing reservations according to inventory and rate plans.

Daily duties include entering, confirming and modifying bookings in the hotel PMS, handling group lists, securing payments, and auditing arrivals. A High School diploma and at least 1 year in hospitality reservations are required.

Qualifications

• High School diploma or equivalent.
• Experience in hospitality reservations or similar.
• Proficient with hotel reservation systems and PMS.

Responsibilities

• Answer incoming calls promptly and provide guests with hotel information and accommodations.
• Convert telephone inquiries into reservations and maintain performance statistics.
• Enter, confirm and modify telephone, facsimile and e-mail reservations.
• Assist with loading group rooming lists and securing final payments.
• Process deposits and perform reservations audits for arrivals.

Skills

Customer service

Hospitality reservations

Computer proficiency

Education

High School diploma or equivalent

Tools

Hotel PMS system

Job description

Aqua Aston Hospitality (AAH) in Hawaii seeks a Reservations Agent to assist guests by phone, providing hotel information and processing reservations according to inventory and rate plans.

Daily duties include entering, confirming and modifying bookings in the hotel PMS, handling group lists, securing payments, and auditing arrivals. A High School diploma and at least 1 year in hospitality reservations are required.