Guest Reservations Specialist - Flexible Schedule

Hotels-and-Resorts-of-Halekulan; Honolulu (HI); On-site; USD 42,000 - 58,000; Full time

Job summary

Halekulani in Honolulu, HI seeks a Reservation Agent who delivers exceptional guest service while handling bookings, changes, cancellations, and information requests by phone, fax, mail, and email.

You will maintain guest history, explain policies, maximize reservations, coordinate with dining and other departments, and input group bookings into the PMS system. A high school diploma and basic computer skills are required; fluency in English, with Japanese preferred.

Qualifications

• High school diploma or equivalent; basic computer skills.
• Some college or hospitality training.
• English proficiency; Japanese language preferred.
• Experience as Reservations Agent or sales is a plus (2 years).

Responsibilities

• Answer calls with Halekulani etiquette and sell reservations.
• Explain policies, process deposits, and confirmations.
• Coordinate group bookings and input into the PMS system.
• Maintain guest history accuracy and confidentiality.

Skills

Guest service excellence

Communication skills

Detail oriented

Multitasking

Problem solving

Education

High school diploma or equivalent

Some college or hospitality training

English proficiency

Japanese language preferred

Tools

Microsoft Word

Excel

Outlook

Hotel PMS systems

Job description

Halekulani in Honolulu, HI seeks a Reservation Agent who delivers exceptional guest service while handling bookings, changes, cancellations, and information requests by phone, fax, mail, and email.

You will maintain guest history, explain policies, maximize reservations, coordinate with dining and other departments, and input group bookings into the PMS system. A high school diploma and basic computer skills are required; fluency in English, with Japanese preferred.