Guest Experience Reservations Specialist

Starwood Hotels; Princeville (HI); On-site; USD 33,000 - 47,000; Full time

Job summary

Starwood Hotels is seeking an articulate Reservations Agent to join our Reservations Team in Hawaii. If you live for the details and enjoy turning great plans into reality, this role could be for you.

The position supports guest arrivals, departures, airport transfers, and luggage storage, delivering fast, friendly service. Requirements include at least 1 year in hotel operations or guest service, the ability to speak a second language is a plus, and a willingness to work in a 24-hour operation.

Qualifications

• Minimum of 1 year of similar work experience.
• Ability to speak a secondary language is a plus.
• Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented.
• Is flexible and willing to meet the demands of a 24-hour operation.

Responsibilities

• Handle reservations and assist guests with arrivals, departures, airport transfers and luggage storage.
• Provide on-the-spot solutions and deliver fast, friendly service to ensure guest success with their trip.

Skills

Customer service

Attention to detail

Communication

Teamwork

Job description

Starwood Hotels is seeking an articulate Reservations Agent to join our Reservations Team in Hawaii. If you live for the details and enjoy turning great plans into reality, this role could be for you.

The position supports guest arrivals, departures, airport transfers, and luggage storage, delivering fast, friendly service. Requirements include at least 1 year in hotel operations or guest service, the ability to speak a second language is a plus, and a willingness to work in a 24-hour operation.