Guest Services & Reservations Specialist

1-Hotels-5; Princeville (HI); On-site; USD 33,000 - 47,000; Full time

Job summary

Starwood Hotels is seeking an articulate Reservations Agent in Hawaii to ensure smooth guest experiences. The role supports planning and coordination of reservations, arrivals, and departures with attention to detail in a fast-paced, 24-hour operation.

Candidates should have at least 1 year of related experience, strong guest service skills, and the ability to handle multiple tasks efficiently. A secondary language is a plus and the team values collaboration and service excellence.

Qualifications

• Minimum of 1 year of similar work experience.
• Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented.
• Ability to speak a secondary language is a plus.

Responsibilities

• Assist guests with bookings, reservations and trip planning.
• Provide on-the-spot solutions and help with arrivals and departures, including luggage storage and airport transfers.

Skills

Guest service

Job description

Starwood Hotels is seeking an articulate Reservations Agent in Hawaii to ensure smooth guest experiences. The role supports planning and coordination of reservations, arrivals, and departures with attention to detail in a fast-paced, 24-hour operation.

Candidates should have at least 1 year of related experience, strong guest service skills, and the ability to handle multiple tasks efficiently. A secondary language is a plus and the team values collaboration and service excellence.