Hospitality Reservations Specialist

Aqua-Aston Hospitality, LLC; United States; On-site; USD 33,000 - 44,000; Part time

Benefits offered by this job

Medical/Dental/Vision benefits

401K opportunities

Travel discounts

Credit Union membership

Tuition reimbursement

Counseling & family support

Growth opportunities

Site-specific perks

On-site employee parking

Breakroom amenities

Monthly luncheons & awards

Discounts at onsite outlets

Local restaurant discounts

Theme park tickets discounts

Rental car discounts

Community service opportunities

Job summary

Aqua Aston Hospitality (AAH) is seeking a Reservations Agent to handle telephone inquiries and convert them into confirmed hotel reservations. You will input and modify reservations in the PMS, ensuring accuracy and timely processing for guest satisfaction.

Requirements include 1+ years in hospitality reservations, basic computer skills, and strong communication. Training will cover hotel inventory, rate plans, and group bookings.

Qualifications

• 1+ years in hospitality reservations or related role.
• Proficient with hotel reservation systems and basic software.
• Strong written and verbal communication skills.

Responsibilities

• Answer incoming calls promptly and provide guests with hotel information and accommodations.
• Enter, confirm and modify telephone reservations and group bookings as needed.
• Assist with individual and group reservations in the system and ensure accuracy.
• Coordinate with guests and vendors to address questions or concerns.

Skills

Hospitality reservations

Phone reservations

Computer proficiency

Education

High School diploma or equivalent

Job description

Aqua Aston Hospitality (AAH) is seeking a Reservations Agent to handle telephone inquiries and convert them into confirmed hotel reservations. You will input and modify reservations in the PMS, ensuring accuracy and timely processing for guest satisfaction.

Requirements include 1+ years in hospitality reservations, basic computer skills, and strong communication. Training will cover hotel inventory, rate plans, and group bookings.