Guest Experience Reservations Agent – Island Hospitality

Sheraton Kauai Coconut Beach Resort; Kapaa (HI); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Hotel discounts

Tuition reimbursement

Paid time off

Job summary

Sheraton Kauai Coconut Beach Resort in Kapaa, Hawaii seeks a friendly Reservations Agent to help guests plan memorable stays. You will handle bookings, answer questions, and provide excellent service with an aloha spirit.

The ideal candidate has a high school diploma, hospitality or customer service experience, and strong communication and multitasking skills. Flexibility to work weekends and holidays is required, and you will use reservation software to manage guest requests, ensuring

Qualifications

• High school diploma or equivalent
• Previous experience in hospitality or customer service preferred
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Excellent organizational skills and attention to detail
• Basic computer skills and experience with reservation software
• Ability to work flexible hours, including weekends and holidays
• Positive attitude and willingness to learn and grow in the role

Skills

Customer service

Communication

Multitasking

Organizational skills

Positive attitude

Education

High school diploma or equivalent

Tools

Reservation software

Job description

Sheraton Kauai Coconut Beach Resort in Kapaa, Hawaii seeks a friendly Reservations Agent to help guests plan memorable stays. You will handle bookings, answer questions, and provide excellent service with an aloha spirit.

The ideal candidate has a high school diploma, hospitality or customer service experience, and strong communication and multitasking skills. Flexibility to work weekends and holidays is required, and you will use reservation software to manage guest requests, ensuring