Front Desk Agent

Marriott Vacations; Hawaii; On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Competitive Pay

Health Benefits

Travel Discounts

Credit Union

Tuition Reimbursement

Counseling & Support

Growth Opportunities

Benefit Eligibility

Job summary

Marriott Vacations Worldwide is hiring a Guest Services Agent to assist Owners/guests with villas, amenities, and local activities. You will engage guests, resolve issues by coordinating with departments, and explain room features and services to ensure a memorable stay.

The role offers a meaningful work environment with competitive compensation, on-site perks, and opportunities for growth within a global hospitality group.

Qualifications

• Experience in guest services or hospitality is preferred.
• Ability to work various shifts, including holidays and weekends.
• Strong guest-focused communication and problem-solving skills.

Responsibilities

• Checks Owners/guests into villas and reviews amenities, services, hours and local areas.
• Listens and responds to guests' questions, concerns, and requests and coordinates with other departments.
• Explains room features to guests and assists with access and operations (keys, ice, vending).
• Follows up with Owners/guests to ensure requests are met to satisfaction.
• Answers calls and routes to the proper department as applicable.
• May assist with bellman and runner duties as needed.

Skills

Customer service

Communication

Problem solving

Tools

POS systems

Job description

Hourly Rate: $26.92

Hourly Wage: $26.92

Are you looking for a place where meaningful moments are made together?

At Aqua Aston Hospitality (AAH), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at AAH, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where we are empowered to be our best selves.

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perks

• Free on-site employee parking
• Complimentary breakroom amenities, coffee & tea
• Quarterly team luncheon celebrations and awards
• Discounted theme park tickets
• Local restaurant discounts
• Access to rental car discounts
• Community service opportunities

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice, and vending areas, etc.)
• Follow up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Guest Services Agent at AAH:

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.