Reservations Sales Specialist (Bilingual Preferred)

Grand Beach Hotel; Miami Beach (FL); On-site; USD 18,000 - 24,000; Full time

Job summary

Grand Beach Hotel in Miami Beach, FL is seeking a SALES RESERVATIONS AGENT to handle incoming calls, make reservations and cancellations, and answer questions on rates, hotel facilities, services, and promotions.

The role requires at least 1 year of experience in Reservations or Front Office at a comparable property, fluent English, and flexibility to work weekends and holidays. Knowledge of Opera is a plus; strong guest service and communication skills are essential.

Qualifications

• Minimum 1-year experience in Reservations, Sales, or Front Office at a comparable property preferred.
• Must speak English fluently. Bilingual Spanish, Portuguese, and French preferred.
• Knowledge of Opera a plus.
• General knowledge of hotel departments preferred.
• Excellent communication skills - oral and written.
• Excellent communication skills, including the ability to speak, read and write fluently in English. Being Bi-lingual is a plus.
• Excellent guest service skills; Strong Customer Service background.
• Ability to work a flexible schedule to include weekends and holidays.

Responsibilities

• Answer all phone calls routed to the reservation department and assist the caller using proper phone technique.
• Use proper selling techniques and maintain the utmost professionalism while personalizing each call.
• Process all reservation requests, including changes and cancellations, by phone, fax, or other channels.
• Determine caller's needs through active listening and using probing questions to satisfy and sell to those needs.
• Must maintain a basic knowledge of revenue management techniques and must realize their impact.
• Assist with monitoring room inventory when Revenue Manager is not present.
• Run arrival reports from all channels and ensures all reservations have been entered correctly.
• File and organize all paperwork.
• Work closely with Front Office and Sales Department.

Skills

Customer service

Communication

English fluency

Flexible schedule

Tools

Opera PMS

Job description

Grand Beach Hotel in Miami Beach, FL is seeking a SALES RESERVATIONS AGENT to handle incoming calls, make reservations and cancellations, and answer questions on rates, hotel facilities, services, and promotions.

The role requires at least 1 year of experience in Reservations or Front Office at a comparable property, fluent English, and flexibility to work weekends and holidays. Knowledge of Opera is a plus; strong guest service and communication skills are essential.