Guest Reservations Specialist

Sonesta International Hotels Corporation; Miami Beach (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account with Company –

401(k) Retirement Plan with Company –

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term –

Hospital Indemnity & Critical Illness

Educational Assistance

Sonesta Hotel Discounts

Employee Discounts

Job summary

Sonesta International Hotels Corporation in Miami Beach, FL is seeking a Reservations Coordinator to support booking operations and guest communications. Join a fast-paced team where accuracy, courtesy, and hospitality matter in every interaction.

You’ll handle reservations, respond via phone, email, and OTA channels, coordinate with Front Office and Revenue Management, and help upsell promotions while maintaining system records and guest satisfaction.

Qualifications

• Previous reservations, Front Desk, hotel operations, hospitality, customer service, or administrative experience preferred.
• Strong communication, organizational, and guest service skills with a friendly and professional attitude.
• Experience using hotel reservations systems, PMS platforms, CRS systems, OTA channels, or booking software preferred.
• Strong attention to detail with a focus on operational accuracy and guest satisfaction.
• Ability to multitask and thrive in a fast-paced hospitality environment.
• Strong problem-solving and time management skills.
• Positive, dependable, and service-focused mindset with strong teamwork skills.
• Ability to communicate professionally with guests, team members, and hotel leadership.
• Flexible availability including mornings, evenings, weekends, holidays, and operational support as needed.
• A passion for hospitality, guest engagement, teamwork, and creating seamless booking experiences.

Responsibilities

• Assist guests with hotel reservations, booking inquiries, room availability, cancellations, modifications, and special requests.
• Process reservations accurately and efficiently through PMS systems, CRS platforms, OTA channels, and hotel booking systems.
• Provide friendly, professional, and attentive guest service through phone, email, and online reservation communication channels.
• Maintain strong knowledge of hotel room types, amenities, promotions, packages, loyalty programs, and operational procedures.
• Coordinate closely with Front Office, Revenue Management, Sales, and hotel leadership teams to support smooth hotel operations and guest experiences.
• Support group room blocks, VIP reservations, negotiated rates, and special booking arrangements as needed.
• Monitor reservation details, guest preferences, billing information, and operational updates to ensure accuracy and guest readiness.
• Respond promptly and professionally to guest concerns, reservation issues, and service recovery situations.
• Maintain accurate operational reporting, reservation records, system updates, and communication logs.
• Support upselling opportunities, promotional offers, and guest engagement initiatives designed to enhance guest experiences and hotel revenue.
• Help foster a welcoming, collaborative, and guest-focused culture aligned with Sonesta’s People People philosophy.
• Any other duties as assigned.

Skills

Reservations experience

Front Desk

Hospitality

Customer service

Administrative experience

Communication skills

Organization

Attention to detail

Multitasking

Problem-solving

Education

Experience in hotel reservations systems

Tools

PMS systems

CRS systems

OTA channels

Job description

Sonesta International Hotels Corporation in Miami Beach, FL is seeking a Reservations Coordinator to support booking operations and guest communications. Join a fast-paced team where accuracy, courtesy, and hospitality matter in every interaction.

You’ll handle reservations, respond via phone, email, and OTA channels, coordinate with Front Office and Revenue Management, and help upsell promotions while maintaining system records and guest satisfaction.