Hotel Reservations Sales Specialist

Grand Beach Suites Hotel; Miami Beach (FL); On-site; USD 18,000 - 19,000; Full time

Job summary

Grand Beach Suites Hotel in Miami Beach, FL is seeking a SALES RESERVATIONS AGENT to handle initial contacts, make reservations and answer questions about rates, hotel facilities, services and promotions.

The role requires a willingness to work a flexible schedule including weekends and holidays, with at least 1 year in Reservations or Front Office and fluency in English; Spanish/Portuguese/French skills are a plus.

Qualifications

• Minimum 1-year experience in Reservations, Sales, or Front Office at a comparable property.
• Must speak English fluently; bilingual Spanish, Portuguese, and French preferred.
• Knowledge of Opera a plus.
• General knowledge of hotel departments.
• Excellent communication skills, oral and written.
• Excellent communication skills, including the ability to speak, read and write fluently in English; bilingualism is a plus.

Responsibilities

• Answer all calls routed to the reservation department with proper phone technique.
• Use proper selling techniques and maintain professionalism while personalizing each call.
• Process all reservation requests, including changes and cancellations, by phone, fax, or other channels.
• Determine caller's needs through active listening and using probing questions to satisfy and sell to those needs.
• Must maintain a basic knowledge of revenue management techniques and must realize their impact.
• Assist with monitoring room inventory when Revenue Manager is not present.
• Run arrival reports from all channels and ensures all reservations have been entered correctly.
• File and organize all paperwork.
• Work closely with Front Office and Sales Department.

Skills

Reservations

Sales

Front Office

Bilingual (Spanish/Portuguese/French)

Tools

Opera

Job description

Grand Beach Suites Hotel in Miami Beach, FL is seeking a SALES RESERVATIONS AGENT to handle initial contacts, make reservations and answer questions about rates, hotel facilities, services and promotions.

The role requires a willingness to work a flexible schedule including weekends and holidays, with at least 1 year in Reservations or Front Office and fluency in English; Spanish/Portuguese/French skills are a plus.