Reservations Agent

Standard International Management, LLC.; Miami Beach, Northern (FL, KY); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Spa access

Gym facilities

Employee pool days

Spa discounts

Restaurant discounts

Boutique discounts

Commission on spa bookings

Room reservation bonus

Health benefits

Paid time off

401(k) plan

Job summary

Standard International Management, LLC. is seeking a Reservations Agent to be the first connection to guests’ stays in Miami Beach. You will manage hotel and spa bookings with precision, while delivering exceptional service that combines sales and hospitality.

You will coordinate details across departments, stay informed on property offerings, and upsell services to enhance the guest experience and occupancy. A strong focus on communication, organization, and teamwork is essential.

Qualifications

• Experience in hotel reservations or front desk roles is required.
• Strong communication and guest service skills are essential.
• Fluent in English; other languages are a plus.
• Familiarity with Opera PMS or similar reservation systems preferred.
• Willingness to work weekends and holidays.

Responsibilities

• Handle hotel and spa reservations via phone, email, GDS, and online channels with warmth and accuracy.
• Answer calls professionally, route inquiries, and take detailed messages.
• Coordinate with departments on arrivals, groups, and special requests.
• Stay updated on room types, rates, amenities, and services to upsell and inform guests.
• Build relationships with guests and travel professionals to encourage repeat business.

Skills

Communication skills

Guest service

Fluent English

Organizational skills

Multitasking

Team collaboration

Attention to detail

Flexible schedule

Reservations experience

Tools

Opera PMS

Job description

Reservations Agent

We are looking for a Reservations Agent who wants to be more than a voice on the phone. We want someone who wants to immerse themselves in the world-class amenities they describe to our guests every day.

In this role, you aren’t just managing a calendar; you’re an insider with a front-row seat to the best lifestyle in Miami Beach.

Perks That Work for You

We believe our team should enjoy the property just as much as our guests do. When you join our reservations team, your hard work comes with serious rewards:

• Wellness & Fitness: Get your glow on with full Access to our Spa & Gym Facilities, including up to 3 complimentary fitness classes every week.
• Summer Vibes: Take advantage of Designated Employee Pool Days to soak up the sun during the summer season.
• Daily Discounts: Enjoy generous Spa Discounts on world-class treatments, Restaurant Discounts across the property, and Boutique Discounts for your retail fix.
• Earn While You Play: Boost your paycheck with a 1% Commission on all Spa reservations you book and a $50 Bonus for every perfect room reservation.
• Total Care: Comprehensive Medical, Dental, and Vision coverage, plus Paid Time Off, Paid Holidays, and a 401(k) plan.

Position Summary

The Reservations Agent is the first connection to our guests’ stay—the voice on the line and the calm behind the chaos. This role is all about precision, communication, and connection. You’ll manage hotel and spa reservations while helping shape the guest experience before they even arrive.

From answering calls to coordinating details across departments, the Reservations Agent ensures every guest feels informed, cared for, and excited to experience The Standard way of life. This role blends service, sales, and organization, with a strong focus on maximizing occupancy and revenue while delivering a seamless booking experience.

Key Responsibilities

• Handle hotel and spa reservations via phone, email, GDS, and online channels with accuracy and warmth.
• Answer incoming calls professionally and efficiently, including routing, transferring, and taking detailed messages.
• Maintain clear communication with all departments regarding arrivals, departures, groups, and special requests.
• Stay up to date on all property details including room types, rates, amenities, spa services, restaurant offerings, and special events.
• Provide personalized recommendations and upsell services to enhance the guest experience and drive revenue.
• Build strong relationships with guests and travel professionals to encourage repeat business and loyalty.
• Support PBX and Front Desk operations as needed to ensure seamless guest communication.
• Ensure all reservations are entered accurately and follow established procedures and standards.
• Maintain a clean, organized, and efficient reservations workspace.
• Respond effectively to guest inquiries, concerns, and unusual situations with professionalism and care.
• Uphold all company policies, procedures, and service standards.
• Represent The Standard with a polished, professional appearance and positive, team-oriented attitude.

Required Skills & Qualifications

• Previous experience in hotel reservations, front office, or a related hospitality role required.
• Strong communication and guest service skills, both verbal and written.
• Fluent in English; additional languages are a plus.
• Strong organizational and multitasking skills in a fast-paced environment.
• Familiarity with hotel systems such as Opera PMS or similar reservation platforms preferred.
• Ability to work independently and collaboratively within a team.
• Strong attention to detail and accuracy.
• Ability to remain calm and solution-oriented under pressure.
• Flexible schedule availability, including weekends and holidays.

Physical Requirements

• Ability to sit or stand for extended periods, up to 8 hours.
• Frequent use of computer systems, keyboard, and telephone.
• Occasional walking, bending, or lifting of materials up to 15 pounds.
• Clear speech and hearing for effective communication.
• Visual ability to read screens, reports, and correspondence.

Work where hospitality, creativity, and community come together… every day.