Reservations & Inventory Lead

U-Haul; Crystal Lake (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Career stability

Advancement opportunities

Health insurance

Paid holidays

Life insurance

401(k) Savings Plan

ESOP

Dental & Vision plans

Employee assistance program

Identity Theft Protection

Travel insurance

Job summary

U-Haul is seeking a Reservation Manager Agent to join a dynamic team in a fast-paced setting. You will assist customers, support field teams and dealerships with equipment reservations, and help direct equipment flow to balance regional inventory.

The role emphasizes customer service, accuracy in reservations, and proactive communication. Under the Traffic Control Manager, you will review reports, contribute to demand-driven placement, and support the U-Box product.

Qualifications

• Customer service skills and ability to manage time effectively in a fast-paced environment.
• Experience with phone etiquette and multitasking to balance calls and administrative tasks.
• Proficiency with Word and email; basic office equipment usage.

Responsibilities

• Handle calls from and to customers and direct inquiries appropriately.
• Support field teams and dealerships with equipment reservations and placement based on demand.
• Review reports to ensure equipment availability, reservations, and contracts are accurate.
• Assist with the Company’s U-Box portable storage product.

Skills

Customer service

Time management

Multitasking

Phone etiquette

Education

High school diploma or equivalent

Tools

Word

Email

Office equipment

Job description

U-Haul is seeking a Reservation Manager Agent to join a dynamic team in a fast-paced setting. You will assist customers, support field teams and dealerships with equipment reservations, and help direct equipment flow to balance regional inventory.

The role emphasizes customer service, accuracy in reservations, and proactive communication. Under the Traffic Control Manager, you will review reports, contribute to demand-driven placement, and support the U-Box product.