Reservation Agent - PM Shift

brasstownvalley; Young Harris (GA); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

Advancement opportunities

Employee discounts

Job summary

Brasstown Valley Resort is seeking a friendly Reservation Agent to join our front desk team for the PM shift. You will assist guests with reservations, share information about the resort, and process cancellations or changes while delivering outstanding service.

The ideal candidate has a high school diploma, strong communication skills, and the ability to multitask in a fast-paced environment. Familiarity with reservation software is a plus, and training will be provided for new systems.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Answer incoming calls and assist customers with bookings.
• Provide information about services, rates, and availability.
• Handle cancellations and changes to reservations.
• Resolve complaints professionally.
• Maintain accurate reservation records and customer interactions.
• Collaborate with team for seamless service.
• Follow company policies to provide high-quality service.

Skills

Customer service

Communication

Attention to detail

Multitasking

Reservation software

Education

High school diploma

Tools

Reservation software

Job description

Job Summary:

We are seeking a Reservation Agent to join our team for the PM shift. The Reservation Agent will be responsible for assisting customers with their reservations, providing information about our resort, handling cancellations or changes to reservations, and ensuring excellent customer service throughout the process.

Qualifications:

• High school diploma or equivalent required
• Previous experience in customer service or a related field preferred
• Excellent communication and interpersonal skills
• Strong attention to detail
• Ability to multitask in a fast-paced environment
• Proficiency in using reservation software or the ability to learn new software quickly

Responsibilities:

• Answering incoming calls and assisting customers with booking reservations
• Providing information about services, rates, and availability
• Handling cancellations and changes to reservations as needed
• Resolving customer complaints or issues in a professional manner
• Maintaining accurate records of reservations and customer interactions
• Collaborating with other team members to ensure a seamless customer experience
• Following company policies and procedures to provide high-quality service

Working Hours:

This position is for the PM shift, with specific hours to be determined based on business needs. Flexibility in scheduling is required.

Benefits:

• Competitive pay
• Health, dental, and vision insurance options
• Paid time off
• Opportunities for advancement
• Employee discounts on services and products