Reservation Agent - PM Shift

Coral Hospitality, Inc.; Georgia; On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision insurance

Paid time off

Opportunities for advancement

Employee discounts on services and产品

Job summary

Coral Hospitality, Inc. is seeking a Reservation Agent to join our team for the PM shift. You will assist customers with their reservations, provide information about our resort, and handle cancellations or changes while delivering excellent service.

The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced environment. Experience with reservation software or a quick learner is preferred.

Qualifications

• High school diploma or equivalent is required.
• Experience in customer service or related field is preferred.
• Excellent communication and interpersonal skills are essential.
• Strong attention to detail is required.
• Ability to multitask in a fast-paced environment.
• Proficiency with reservation software or ability to learn quickly is preferred.

Responsibilities

• Answering incoming calls and assisting customers with booking reservations.
• Providing information about services, rates, and availability.
• Handling cancellations and changes to reservations as needed.
• Resolving customer complaints or issues in a professional manner.
• Maintaining accurate records of reservations and customer interactions.
• Collaborating with other team members to ensure a seamless customer experience.
• Following company policies and procedures to provide high-quality service.

Skills

Customer service experience

Excellent communication

Attention to detail

Multitasking

Learn new software quickly

Education

High school diploma or equivalent

Tools

Reservation software

Job description

Career Opportunities with Coral Hospitality

A great place to work.

Current job opportunities are posted here as they become available.

Job Summary

We are seeking a Reservation Agent to join our team for the PM shift. The Reservation Agent will be responsible for assisting customers with their reservations, providing information about our resort, handling cancellations or changes to reservations, and ensuring excellent customer service throughout the process.

Qualifications

• High school diploma or equivalent required
• Previous experience in customer service or a related field preferred
• Excellent communication and interpersonal skills
• Strong attention to detail
• Ability to multitask in a fast-paced environment
• Proficiency in using reservation software or the ability to learn new software quickly

Responsibilities

• Answering incoming calls and assisting customers with booking reservations
• Providing information about services, rates, and availability
• Handling cancellations and changes to reservations as needed
• Resolving customer complaints or issues in a professional manner
• Maintaining accurate records of reservations and customer interactions
• Collaborating with other team members to ensure a seamless customer experience
• Following company policies and procedures to provide high-quality service

Working Hours

This position is for the PM shift, with specific hours to be determined based on business needs. Flexibility in scheduling is required.

Benefits

• Competitive pay
• Health, dental, and vision insurance options
• Paid time off
• Opportunities for advancement
• Employee discounts on services and products