Reservation Agent - PM Shift

coralhospitality; Young Harris (GA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

Opportunities for advancement

Employee discounts on services and产品

Job summary

coralhospitality is seeking a PM Reservation Agent to join our team. You will handle incoming calls, assist guests with making reservations, provide information on services, rates, and availability, and ensure a high level of service throughout the guest journey.

This role emphasizes accuracy, responsiveness, and teamwork, with flexible PM hours and opportunities to grow within coralhospitality. You will maintain accurate records of reservations and guest interactions and collaborate with team

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service or a related field preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail.
• Ability to multitask in a fast-paced environment.
• Proficiency in using reservation software or the ability to learn new software quickly.

Responsibilities

• Answering incoming calls and assisting customers with booking reservations.
• Providing information about services, rates, and availability.
• Handling cancellations and changes to reservations as needed.
• Resolving customer complaints or issues in a professional manner.
• Maintaining accurate records of reservations and customer interactions.
• Collaborating with other team members to ensure a seamless customer experience.
• Following company policies and procedures to provide high-quality service.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Software literacy

Education

High school diploma or equivalent

Tools

Reservation software

Job description

Job Summary

We are seeking a Reservation Agent to join our team for the PM shift. The Reservation Agent will be responsible for assisting customers with their reservations, providing information about our resort, handling cancellations or changes to reservations, and ensuring excellent customer service throughout the process.

Qualifications

• High school diploma or equivalent required
• Previous experience in customer service or a related field preferred
• Excellent communication and interpersonal skills
• Strong attention to detail
• Ability to multitask in a fast-paced environment
• Proficiency in using reservation software or the ability to learn new software quickly

Responsibilities

• Answering incoming calls and assisting customers with booking reservations
• Providing information about services, rates, and availability
• Handling cancellations and changes to reservations as needed
• Resolving customer complaints or issues in a professional manner
• Maintaining accurate records of reservations and customer interactions
• Collaborating with other team members to ensure a seamless customer experience
• Following company policies and procedures to provide high-quality service

Working Hours

This position is for the PM shift, with specific hours to be determined based on business needs. Flexibility in scheduling is required.

Benefits

• Competitive pay
• Health, dental, and vision insurance options
• Paid time off
• Opportunities for advancement
• Employee discounts on services and products