Front Desk Agent | PM & Overnight | Part-Time

The Ruby Hotel & Bar; Round Rock (TX); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Flexible scheduling

Employee discounts

Opportunities for advancement

Health Insurance

PTO

Vision & Dental

Job summary

The Ruby Hotel & Bar in Round Rock, TX is seeking a part-time Front Desk Agent to warmly welcome guests, handle check-in/out, reservations, and provide information on rooms, rates, and amenities. You will be the first point of contact and ensure a delightful stay through friendly, professional service.

Shifts are primarily afternoon/evening and overnight. The ideal candidate has strong communication, multitasking ability, and a customer-focused mindset, with previous hotel experience preferred.

Qualifications

• Previous hotel/front desk experience preferred.
• Customer service attitude.
• Clear oral and written communication required.
• Ability to work under stress and manage high-pressure situations.

Responsibilities

• Complete check-in and check-out procedures.
• Oversee reservations via online channels and phone.
• Handle payments and verify IDs/credit cards.
• Inform guests about payment methods, rates, and amenities.
• Welcome guests and assign rooms.
• Provide information on rooms, rates, and hotel services.
• Respond promptly to guest concerns professionally.
• Collaborate with housekeeping as needed.
• Upsell facilities and services when appropriate.
• Maintain updated bookings and payments records.

Skills

Communication skills

Interpersonal skills

Multitasking

Office equipment

Office software

Customer service

Attention to detail

Problem solving

Job description

Front Desk Agent

We're seeking a Hotel Front Desk Agent to be the initial touchpoint for our guests and oversee every aspect of their stay. Responsibilities include guest registration, reservation management, and offering details on rooms, rates, and amenities. Ultimately, your role is to ensure our guests have a delightful and unforgettable experience. This part-time role will primarily work afternoon/evening shifts as well as overnight shifts.

Responsibilities

• Complete all check-in and check-out procedures

• Oversee all reservations, including online and phone

• Complete room payments and verify identification

• Inform customers about payment methods and verify their credit card data

• Welcome guests upon their arrival and assign rooms

• Provide information about our hotel, available rooms, rates and amenities

• Respond swiftly to any guest concerns in a professional manner

• Respond to clients’ complaints in a timely and professional manner

• Collaborate with the housekeeping team and assist the department when needed

• Up-sell additional facilities and services, when appropriate

• Maintain updated records of bookings and payments

• Perform other duties as directed and assigned

Skills

• Excellent communication skills (verbal and written)

• Strong interpersonal skills

• Ability to multitask and prioritize tasks effectively

• Proficiency in using office equipment (e.g., phone systems, printers, scanners)

• Knowledge of office management software

• Customer service-oriented mindset

• Attention to detail and accuracy

• Ability to handle difficult situations with patience and professionalism

Requirements

• Previous hotel / front desk agent experience is preferred

• Customer service attitude

• Must be able to convey information and ideas clearly, both oral and written

• Must work well in stressful, high-pressure situations

• Must be able to evaluate and select among alternative courses of action quickly and accurately

• Willingness to work at peak hours, which may include evenings, holidays, and weekends

• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary

• Excellent phone etiquette and communication skills

• Strong guest relations skills with the ability to provide personalized service

• Bilingual proficiency is a plus

• Must have availability to work evenings (3pm - 11pm) and overnights (11pm - 7am)

Benefits:

• Competitive pay
• Flexible scheduling
• Employee discounts
• Opportunities for advancement
• Health Insurance
• PTO
• Vision & Dental