Front Desk Agent | PM & Overnight | Part-Time

Alexa MGMT; Round Rock, Northern (TX, KY); Hybrid; USD 17,000 - 25,000; Part time

Benefits offered by this job

Health Insurance

PTO

Vision & Dental

Competitive pay

Flexible scheduling

Employee discounts

Opportunities for advancement

Job summary

Alexa MGMT is seeking a Front Desk Agent in Round Rock, TX to welcome guests, manage registrations, and handle reservations. This part-time position includes afternoon/evening and overnight shifts to ensure a smooth guest experience.

Responsibilities include checking in/out, processing payments, and providing information on rooms, rates, and amenities, while coordinating with housekeeping as needed. Strong communication and customer service skills are essential.

Qualifications

• Excellent communication and written skills.
• Proven customer service orientation.
• Ability to multitask and prioritize in a fast-paced environment.
• Experience with office equipment and front desk software is a plus.

Responsibilities

• Complete all check-in and check-out procedures.
• Oversee all reservations, including online and phone.
• Complete room payments and verify identification.
• Inform customers about payment methods and verify credit card data.
• Welcome guests upon arrival and assign rooms.
• Provide information about hotel, rooms, rates and amenities.
• Respond to guest concerns professionally.
• Collaborate with housekeeping and assist when needed.
• Upsell facilities and services where appropriate.
• Maintain updated records of bookings and payments.

Skills

Communication

Interpersonal skills

Multitasking

Office equipment

Customer service

Attention to detail

High-pressure handling

Bilingual

Job description

Front Desk Agent

We're seeking a Hotel Front Desk Agent to be the initial touchpoint for our guests and oversee every aspect of their stay. Responsibilities include guest registration, reservation management, and offering details on rooms, rates, and amenities. Ultimately, your role is to ensure our guests have a delightful and unforgettable experience. This part-time role will primarily work afternoon/evening shifts as well as overnight shifts.

Responsibilities

• Complete all check-in and check-out procedures

• Oversee all reservations, including online and phone

• Complete room payments and verify identification

• Inform customers about payment methods and verify their credit card data

• Welcome guests upon their arrival and assign rooms

• Provide information about our hotel, available rooms, rates and amenities

• Respond swiftly to any guest concerns in a professional manner

• Respond to clients’ complaints in a timely and professional manner

• Collaborate with the housekeeping team and assist the department when needed

• Up-sell additional facilities and services, when appropriate

• Maintain updated records of bookings and payments

• Perform other duties as directed and assigned

Skills

• Excellent communication skills (verbal and written)

• Strong interpersonal skills

• Ability to multitask and prioritize tasks effectively

• Proficiency in using office equipment (e.g., phone systems, printers, scanners)

• Knowledge of office management software

• Customer service-oriented mindset

• Attention to detail and accuracy

• Ability to handle difficult situations with patience and professionalism

Requirements

• Previous hotel / front desk agent experience is preferred

• Customer service attitude

• Must be able to convey information and ideas clearly, both oral and written

• Must work well in stressful, high-pressure situations

• Must be able to evaluate and select among alternative courses of action quickly and accurately

• Willingness to work at peak hours, which may include evenings, holidays, and weekends

• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary

• Excellent phone etiquette and communication skills

• Strong guest relations skills with the ability to provide personalized service

• Bilingual proficiency is a plus

• Must have availability to work evenings (3pm - 11pm) and overnights (11pm - 7am)

Benefits:

• Competitive pay
• Flexible scheduling
• Employee discounts
• Opportunities for advancement
• Health Insurance
• PTO
• Vision & Dental