Representative - Players Club - PT

Bally’s Corporation; Marquette (IA); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Top industry pay

Tuition Reimbursement

401k with company match

Comprehensive health packages

Paid Time Off

Job summary

Bally's Corporation is seeking a Players Club Representative to assist guests with marketing promotions, events, lodging, and transportation while delivering outstanding guest service.

You will build guest relations, handle event reservations, and provide information on casino offerings, promotions, and policies. A high school diploma and ability to obtain a gaming license are required, with flexibility for nights and weekends.

Qualifications

• High School Diploma or GED required.
• Ability to obtain and maintain a state Gaming License.
• Willing to work nights, weekends and holidays.
• Excellent guest service and communication skills.

Responsibilities

• Assist guests with marketing promotions, events, lodging, and transportation.
• Build guest relations and invite guests back.
• Handle reservations for events, promotions, and accommodations.
• Answer calls and stay knowledgeable about casino offerings.
• Promote upcoming events and communicate with departments.
• Understand casino tracking programs.
• Handle guest complaints professionally and seek supervisor assistance when needed.
• Maintain clean work area and follow policies.
• Work flexible shifts including nights, weekends, holidays.

Skills

Teamwork

Guest service

Interpersonal skills

Verbal communication

Education

High School Diploma/GED

Job description

The Players Club Representative is responsible for assisting and informing guests of marketing promotions, casino events, lodging and transportation questions, or any other questions a guest may have. Must provide outstanding guest service to internal and external guests.

Responsibilities

• Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
• Responsible for assisting with reservations for events, promotions, and guest accommodations.
• Answering all incoming calls and maintain the highest level of knowledge in regard to all aspects of the casino.
• Communicate details of and responsible for assisting with promotions, mailings, and other offers with all departments.
• Ability to understand and use casino tracking programs.
• Provide valuable feedback on guest preference and their expectations.
• Maintain thorough knowledge of casino amenities and events to effectively communicate with guests.
• Book event, hotel, and restaurant reservations for guests upon request.
• Make announcements throughout shift promoting upcoming events.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine guest complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Perform other duties as assigned or reasonably requested by any member of management.

Competencies

• Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.
• Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.
• All team members must be knowledgeable to all Company policies and procedures, including fire and safety regulations.
• High School Diploma/GED, required.
• Must be able to work nights, weekends, and holidays.
• Must be able to obtain and maintain a state Gaming License

Work Environment

A casino environment exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs. May include a boat and/or floating barge. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights.

Additional Benefits

• Top industry pay
• Tuition Reimbursement
• 401k with company match
• Comprehensive health packages, including a free option for Full-time Team Members
• Paid Time Off

Target Wage

$14.50 / hour; based on experience

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

About

About Bally's

We're Bally's, and we've always been born to entertain.

Since the Ballyverse began way back in 1932, we've been creating engaging experiences everywhere, in a way that's accessible for everyone. Across Casinos & Resorts, Interactive, and Corporate, from the gaming floor to peoples' phones, we bring the thrill wherever our customers want to play.

But none of it would be possible without our people. Our team of 11,500 diverse minds who love what they do, celebrate each other's wins, and find fun in creating moments that matter. Whether you're energized by guest connection, technical innovation, or both, there's a place for you at Bally's.