Director - Table Games

Bally’s Corporation; Chicago (IL); On-site; USD 135,000 - 165,000; Full time

Benefits offered by this job

Daily garage parking

Job summary

Bally's Corporation seeks a Director of Table Games and Poker to lead pre-opening activities, including staffing, floor design, and controls, delivering a world-class guest experience from day one.

You will partner with Gaming Operations, Marketing, Hotel and Entertainment to execute promotions, develop talent, manage budgets, and ensure compliance across a 24/7 casino environment.

Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, Gaming Management, or related field; MBA preferred.
• 8+ years of progressive Table Games leadership experience; 3–5 years at director level.
• Casino pre-opening, expansion or property opening experience preferred.
• Strong knowledge of Table Games, Poker operations, regulations, internal controls, budgeting and forecasting.
• Proven ability to build, lead and develop high-performing teams with a focus on guest experience.
• Demonstrated success driving operational performance and revenue growth in a high-volume gaming environment.
• Analytical and business acumen to leverage data for decision-making.
• Excellent leadership, communication and relationship-building with executives, vendors and regulators.
• Experience with casino management systems, player tracking platforms, analytics tools, scheduling software, and Microsoft Office.
• Ability to obtain Illinois Gaming Board Level 1 License.

Responsibilities

• Lead all pre-opening Table Games and Poker activities, including department buildout, staffing, floor planning, and internal controls.
• Partner with Operations, vendors and stakeholders to ensure successful opening preparations and floor design.
• Establish dealer training and service standards to deliver a world-class Bally's guest experience.
• Oversee Table Games and Poker operations, including performance, game spread, table limits, tournaments, and revenue initiatives.
• Analyze KPIs and leverage data-driven strategies to improve efficiency, guest satisfaction and financial performance.
• Evaluate and implement new gaming products and operational enhancements with vendors.
• Champion guest service through player development, guest engagement and issue resolution.
• Collaborate with Marketing, Player Development, Hotel, Food & Beverage and Entertainment on promotions and loyalty experiences.
• Recruit, develop, and lead a high-performing team; manage hiring, training, scheduling and performance.
• Manage departmental budgets, labor costs, and provide strategic recommendations to executive leadership.
• Ensure policy compliance and internal controls; work with Security, Surveillance, Compliance and Audit to maintain integrity.

Skills

Leadership

Strategic thinking

Analytical skills

Cross-functional collaboration

People development

Budgeting

Communication

Education

Bachelor's in Business or related

MBA preferred

Tools

Casino management systems

Player tracking platforms

Analytics tools

Scheduling software

Microsoft Office

Job description

• Lead all pre-opening Table Games and Poker activities, including department buildout, staffing, floor planning, system configuration, operational readiness, and implementation of policies, procedures, and internal controls.
• Partner with Gaming Operations leadership, vendors, and internal stakeholders to ensure successful opening preparations, including gaming equipment installation, certification, floor design, game mix strategy, and table limits.
• Establish dealer training programs, service standards, and a high-performance culture that delivers a world-class Bally's guest experience from day one.
• Oversee all aspects of Table Games and Poker operations, including daily performance, game spread optimization, table limits, poker tournaments, and revenue-generating initiatives.
• Analyze key performance metrics and leverage data-driven strategies to improve operational efficiency, guest satisfaction, and financial performance.
• Evaluate and implement new gaming products, technologies, and operational enhancements while maintaining strong vendor relationships.
• Champion exceptional guest service standards through player development initiatives, guest engagement, issue resolution, and collaboration with resort partners.
• Partner with Marketing, Player Development, Hotel, Food & Beverage, and Entertainment teams to execute promotions, special events, and loyalty-driven experiences.
• Recruit, develop, and lead a high-performing team while fostering a culture of integrity, accountability, inclusivity, engagement, and service excellence.
• Oversee all aspects of talent management, including hiring, training, scheduling, performance management, succession planning, and employee development.
• Manage departmental budgets, labor expenses, and financial performance while providing strategic recommendations to executive leadership.
• Ensure compliance with all company policies, internal controls, and applicable gaming regulations while partnering with Security, Surveillance, Compliance, and Audit teams to maintain the integrity of gaming operations.

Responsibilities

• Lead all pre-opening Table Games and Poker activities, including department buildout, staffing, floor planning, system configuration, operational readiness, and implementation of policies, procedures, and internal controls.
• Partner with Gaming Operations leadership, vendors, and internal stakeholders to ensure successful opening preparations, including gaming equipment installation, certification, floor design, game mix strategy, and table limits.
• Establish dealer training programs, service standards, and a high-performance culture that delivers a world-class Bally's guest experience from day one.
• Oversee all aspects of Table Games and Poker operations, including daily performance, game spread optimization, table limits, poker tournaments, and revenue-generating initiatives.
• Analyze key performance metrics and leverage data-driven strategies to improve operational efficiency, guest satisfaction, and financial performance.
• Evaluate and implement new gaming products, technologies, and operational enhancements while maintaining strong vendor relationships.
• Champion exceptional guest service standards through player development initiatives, guest engagement, issue resolution, and collaboration with resort partners.
• Partner with Marketing, Player Development, Hotel, Food & Beverage, and Entertainment teams to execute promotions, special events, and loyalty-driven experiences.
• Recruit, develop, and lead a high-performing team while fostering a culture of integrity, accountability, inclusivity, engagement, and service excellence.
• Oversee all aspects of talent management, including hiring, training, scheduling, performance management, succession planning, and employee development.
• Manage departmental budgets, labor expenses, and financial performance while providing strategic recommendations to executive leadership.
• Ensure compliance with all company policies, internal controls, and applicable gaming regulations while partnering with Security, Surveillance, Compliance, and Audit teams to maintain the integrity of gaming operations.

Compensation

• Target Salary: $150,000

Additional Benefits

• $7 Daily Garage Parking

Physical Demands & Work Environment

• Ability to sit, stand, walk, bend, reach, and move throughout the casino and office environment for extended periods.
• Ability to occasionally lift, carry, push, or move up to 25 pounds.
• Must possess the mental acuity to analyze data, solve complex problems, make sound business decisions, and effectively manage multiple priorities in a fast-paced environment.
• Work is performed in both a climate-controlled office setting and on the casino floor, requiring frequent interaction with guests, team members, and operational partners.
• Exposure to moderate noise levels, bright lighting, and other conditions commonly associated with a casino and entertainment environment.
• Must be able to respond to operational issues, guest concerns, and business needs in a timely and professional manner.
• Flexible schedule required, including the ability to work evenings, weekends, holidays, and other hours as necessary to support a 24/7 operation.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Requirements

Role requirements

• Bachelor's degree in Business Administration, Hospitality Management, Gaming Management, or a related field preferred; equivalent experience will be considered. MBA preferred.
• 8+ years of progressive Table Games leadership experience, including 3-5 years in a Director-level or senior leadership role.
• Casino pre-opening, expansion, or property opening experience strongly preferred.
• Strong knowledge of Table Games and Poker operations, gaming regulations, internal controls, budgeting, forecasting, and performance management.
• Proven ability to build, lead, and develop high-performing teams while fostering a culture of accountability, engagement, and service excellence.
• Demonstrated success driving operational performance, revenue growth, and exceptional guest experiences in a high-volume gaming environment.
• Strong analytical and business acumen with the ability to leverage operational and financial data to support strategic decision-making.
• Excellent leadership, communication, and relationship-building skills with the ability to collaborate effectively with executives, team members, vendors, and regulatory agencies.
• Experience with casino management systems, player tracking platforms, analytics tools, scheduling software, and Microsoft Office applications.
• Must be able to obtain and maintain an Illinois Gaming Board (IGB) Level 1 Occupational License.

About Bally's

We're Bally's, and we've always been born to entertain. Since the Ballyverse began way back in 1932, we've been creating engaging experiences everywhere, in a way that's accessible for everyone. Across Casinos & Resorts, Interactive, and Corporate, from the gaming floor to peoples' phones, we bring the thrill wherever our customers want to play. But none of it would be possible without our people. Our team of 11,500 diverse minds who love what they do, celebrate each other's wins, and find fun in creating moments that matter. Whether you're energized by guest connection, technical innovation, or both, there's a place for you at Bally's.