Representative - Players Club - FT

Bally’s Corporation; Marquette (IA); On-site; USD 19,000 - 22,000; Full time

Job summary

Bally's Corporation is seeking a friendly, guest-focused Players Club Representative to assist guests with promotions, events, lodging, and transportation questions. You will build guest relationships, handle reservations, and answer calls with expert knowledge of casino offerings.

The role requires handling guest inquiries, promoting promotions, and maintaining a professional demeanor across shifts, including nights, weekends, and holidays.

Qualifications

• Must demonstrate teamwork and strong guest service orientation.
• Excellent written and verbal communication skills.
• Professional demeanor when interacting with guests and colleagues.
• High school diploma or equivalent required.

Responsibilities

• Assist and inform guests about marketing promotions and casino events.
• Build guest relations and welcome guests on every shift.
• Handle reservations for events, promotions, and accommodations.
• Answer incoming calls with extensive knowledge of casino offerings.
• Communicate promotions and offers to guests and departments.
• Understand and use casino tracking programs.
• Provide feedback on guest preferences and expectations.
• Book event, hotel, and restaurant reservations on request.
• Make announcements promoting upcoming events.
• Adhere to policies and maintain a clean, orderly work area.
• Handle guest complaints and escalate when needed.
• Work a flexible schedule including nights, weekends, and holidays.

Skills

Teamwork

Interpersonal skills

Guest service

Written communication

Verbal communication

Professional demeanor

Education

High School Diploma/GED

Tools

Casino tracking programs

Job description

The Players Club Representative is responsible for assisting and informing guests of marketing promotions, casino events, lodging and transportation questions, or any other questions a guest may have. Must provide outstanding guest service to internal and external guests.

Responsibilities

• Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
• Responsible for assisting with reservations for events, promotions, and guest accommodations.
• Answering all incoming calls and maintain the highest level of knowledge in regard to all aspects of the casino.
• Communicate details of and responsible for assisting with promotions, mailings, and other offers with all departments.
• Ability to understand and use casino tracking programs.
• Provide valuable feedback on guest preference and their expectations.
• Maintain thorough knowledge of casino amenities and events to effectively communicate with guests.
• Book event, hotel, and restaurant reservations for guests upon request.
• Make announcements throughout shift promoting upcoming events.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine guest complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Perform other duties as assigned or reasonably requested by any member of management.

Competencies

• Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.
• Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.
• All team members must be knowledgeable to all Company policies and procedures, including fire and safety regulations.
• High School Diploma/GED, required.
• Must be able to work nights, weekends, and holidays.
• Must be able to obtain and maintain a state Gaming License

Work Environment

A casino environment exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs. May include a boat and/or floating barge. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights.

Target Wage

$14.50 / hour; based on experience

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

About

About Bally's

We're Bally's, and we've always been born to entertain.

Since the Ballyverse began way back in 1932, we've been creating engaging experiences everywhere, in a way that's accessible for everyone. Across Casinos & Resorts, Interactive, and Corporate, from the gaming floor to peoples' phones, we bring the thrill wherever our customers want to play.

Our team of 11,500 diverse minds who love what they do, celebrate each other's wins, and find fun in creating moments that matter.

Whether you're energized by guest connection, technical innovation, or both, there's a place for you at Bally's.