Representative - Players Club

Bally’s Corporation; Evansville (IN); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Medical, Dental, & Vision insurance

Flexible spending account

Employee assistance program

Employee discounts

Free parking

Life insurance

On-the-job training

Paid time off

Tuition Reimbursement

Job summary

Bally's Corporation seeks a customer-oriented team member to assist patrons with information and promote the Players Club. You will educate guests on benefits, handle membership tasks, and support on-property promotions, while maintaining orderly club records.

The role supports a 24/7 casino environment with indoor work and occasional exposure to outdoor climates. Candidates should enjoy high-energy crowds and delivering friendly service.

Qualifications

• Provide general information to patrons.
• Promote Bally's Players Club membership to guests.
• Educate patrons on the Players Club benefits.
• Maintain daily procedures for Players Club members and record keeping.
• Disseminate information and manage promotions and announcements.

Responsibilities

• Assist patrons with general information and exceptional customer service.
• Promote membership into the Players Club and explain benefits.
• Educate patrons on Players Club advantages and rewards.
• Maintain daily procedures for members, including ID checks and records.
• Distribute information and support promotional activities on property.

Skills

Customer service

Communication

Sales promotions

Crowd engagement

Job description

• Responsible for assisting all patrons with general information.
• Responsible for promoting membership into the Players Club.
• Responsible for educating patrons on the Players Club benefits.
• Responsible for maintaining daily procedures regarding the Players Club members, which includes discerning appropriate identification, filing and record keeping.
• Responsible for the issuance of information desired to be distributed.
• Responsible for coupons and promotions on property.
• Responsible for making public announcements or special announcements.
• Responsible for direct mail inquiries to include updating patrons account information and related duties.
• Responsible for taking Jackpot Photo’s and filling out the proper documentation for publicity.
• Responsible for cleaning the Players Club, marketing kiosks, and signage on Casino.
• Assists with the resolution of player complaints and problems.
• Assists with promotional item implementation, distribution, and redemption.
• Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures.
• Must be able to work in an environment with secondhand smoke, loud noises, and large crowds.
• Must be able to stand and walk for prolong periods of time (7+ hours).
• Always follow the Company Service Standards model.
• Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.
• Other duties may be assigned at any time.

Work Environment

The Casino industry is a 24 Hour 365-day operation. This position will primarily be indoors under controlled temperatures. Occasional exposure to outdoor climates.

Responsibilities

• Responsible for assisting all patrons with general information.
• Responsible for promoting exceptional customer service.
• Responsible for promoting membership into the Players Club.
• Responsible for educating patrons on the Players Club benefits.
• Responsible for maintaining daily procedures regarding the Players Club members, which includes discerning appropriate identification, filing and record keeping.
• Responsible for the issuance of information desired to be distributed.
• Responsible for coupons and promotions on property.
• Responsible for making public announcements or special announcements.
• Responsible for direct mail inquiries to include updating patrons account information and related duties.
• Responsible for taking Jackpot Photo’s and filling out the proper documentation for publicity.
• Responsible for cleaning the Players Club, marketing kiosks, and signage on Casino.
• Assists with the resolution of player complaints and problems.
• Assists with promotional item implementation, distribution, and redemption.
• Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures.
• Must be able to work in an environment with secondhand smoke, loud noises, and large crowds.
• Must be able to stand and walk for prolong periods of time (7+ hours).
• Always follow the Company Service Standards model.
• Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.
• Other duties may be assigned at any time.

Work Environment

The Casino industry is a 24 Hour 365-day operation. This position will primarily be indoors under controlled temperatures. Occasional exposure to outdoor climates.

Additional Benefits

• 401(k)
• 401(k) matching
• Medical, Dental, & Vision insurance
• Flexible spending account
• Employee assistance program
• Employee discounts
• Free parking
• Life insurance
• On-the-job training
• Paid time off
• Tuition Reimbursement

Target Salary Range

Hourly $15.00

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

About

About Bally's

We're Bally's, and we've always been born to entertain.

Since the Ballyverse began way back in 1932, we've been creating engaging experiences everywhere, in a way that's accessible for everyone. Across Casinos & Resorts, Interactive, and Corporate, from the gaming floor to peoples' phones, we bring the thrill wherever our customers want to play.

But none of it would be possible without our people. Our team of 11,500 diverse minds who love what they do, celebrate each other's wins, and find fun in creating moments that matter. Whether you're energized by guest connection, technical innovation, or both, there's a place for you at Bally's.