Representante de Atención al Cliente

ROSS INSURANCE AGENCY INC; Delmar (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Advancement opportunities

Paid time off

Parental leave

Training & development

Competitive pay

Professional development

Job stability

Job summary

ROSS INSURANCE AGENCY INC is seeking a professional Customer Service Representative to ensure every customer has a positive experience. You will respond promptly to inquiries, maintain accurate records, and provide excellent service while being familiar with insurance products.

The ideal candidate is detail-oriented, friendly, and proactive in assisting with quotes, payments, and policy renewals. This on-site role in Delmar, NY offers growth opportunities and a supportive team environment.

Qualifications

• Active NYS DFS Property & Casualty license.
• Knowledge of insurance products.
• High school diploma/GED; Bachelor’s degree preferred.
• Excellent customer service skills.
• Highly organized with strong time management skills.
• Familiarity with Microsoft Office and other software applications.

Responsibilities

• Answer customer questions via phone, email, and in-person.
• Assist clients with new quotes, updating policies, payments, and other services.
• Schedule appointments and maintain calendar.
• Maintain detailed records of client interactions.
• Review coverage quotes and policy renewals.
• Collaborate with colleagues to provide comprehensive customer service.

Skills

Customer service

Communication skills

Time management

Organization

Education

High school diploma/GED

Bachelor’s degree

Tools

Microsoft Office

Job description

Benefits:

• Competitive salary
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development

Benefits/Perks

• Competitive Pay
• Professional Development
• Job Stability in a growing industry

Job Description

We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

Responsibilities

• Answer customer questions via phone, email, and in-person
• Assist clients with new quotes, updating policies, payments, and other services
• Schedule appointments and maintain calendar
• Maintain detailed records of client interactions
• Review coverage quotes and policy renewals
• Collaborate with colleagues to provide comprehensive customer service

Qualifications

• Active NYS DFS Property & Casualty license
• Knowledge of insurance products
• High school diploma/GED required, Bachelor’s degree preferred
• Excellent customer service skills
• Highly organized with strong time management skills
• Familiarity with Microsoft Office and other software applications