Sales and Customer Service Representative

American Central Marketing Group; Secaucus (NJ); On-site; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Paid time off

Professional Development

Job Stability in a growing industry

Job summary

A dynamic marketing agency in Secaucus, NJ is seeking a professional Customer Service Representative. This role involves answering inquiries, assisting with quotes and policy updates, and maintaining detailed records. The ideal candidate is detail-oriented, has excellent customer service skills, and knowledge of insurance products. Competitive salary and benefits package included.

Qualifications

• Knowledge of insurance products necessary.
• High school diploma or GED required.
• Detail-oriented and friendly demeanor.

Responsibilities

• Answer customer questions via phone, email, and in-person.
• Assist clients with new quotes, updating policies, and payments.
• Maintain detailed records of client interactions.

Skills

Excellent customer service skills

Highly organized

Strong time management skills

Knowledge of insurance products

Education

High school diploma/GED

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Benefits:

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Benefits/Perks

Competitive Pay

Professional Development

Job Stability in a growing industry

Job Description We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

Responsibilities

Answer customer questions via phone, email, and in-person

Assist clients with new quotes, updating policies, payments, and other services

Schedule appointments and maintain calendar

Maintain detailed records of client interactions

Review audits and/or policies

Collaborate with colleagues to provide comprehensive customer service

Qualifications

Knowledge of insurance products

High school diploma/GED required, Bachelor’s degree preferred

Excellent customer service skills

Highly organized with strong time management skills

Familiarity with Microsoft Office and other software applications