Customer Service Representative

GreatFlorida Insurance Of Winter Park; Winter Park (FL); On-site; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Paid time off

Professional Development

Job Stability in a growing industry

Job summary

A local insurance agency is seeking a Customer Service Representative to ensure positive customer experiences. The role involves answering inquiries, assisting with policy updates, and maintaining client records. Ideal candidates must have knowledge of insurance products and excellent customer service skills. A high school diploma is required, with a Bachelor's preferred. Join our team for competitive pay and professional development opportunities.

Qualifications

• Knowledge of insurance products is essential.
• High school diploma/GED required; Bachelor's preferred.
• Strong customer service skills and organizational abilities are necessary.

Responsibilities

• Answer customer questions via phone, email, and in-person.
• Assist clients with new quotes and other services.
• Maintain detailed records of client interactions.

Skills

Knowledge of insurance products

Excellent customer service skills

Highly organized

Strong time management skills

Familiarity with Microsoft Office

Education

High school diploma/GED

Bachelor’s degree preferred

Job description

Benefits

Bonus based on performance

Competitive salary

Paid time off

Training & development

Benefits/Perks

Competitive Pay

Professional Development

Job Stability in a growing industry

Job Description

We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

Responsibilities

• Answer customer questions via phone, email, and in-person
• Assist clients with new quotes, updating policies, payments, and other services
• Schedule appointments and maintain calendar
• Maintain detailed records of client interactions
• Review audits and/or policies
• Collaborate with colleagues to provide comprehensive customer service

Qualifications

• Knowledge of insurance products
• High school diploma/GED required, Bachelor’s degree preferred
• Excellent customer service skills
• Highly organized with strong time management skills
• Familiarity with Microsoft Office and other software applications