Customer Service Representative Part Time

Natasha Faesy Burgess Insurance Age; Waterbury (CT); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Advancement opportunities

Paid time off

Competitive Pay

Professional Development

Job stability

Job summary

Natasha Faesy Burgess Insurance Age is seeking a Customer Service Representative to ensure a positive customer experience, respond promptly to inquiries, and maintain accurate records. The role requires familiarity with insurance products, detail orientation, and excellent service skills.

The ideal candidate will handle inquiries via phone, email, and in person, assist with quotes and policy updates, and collaborate with colleagues to deliver comprehensive service.

Qualifications

• Knowledge of insurance products
• High school diploma/GED required; bachelor’s preferred
• Excellent customer service skills
• Highly organized with strong time management
• Familiarity with Microsoft Office and other software

Responsibilities

• Answer customer questions via phone, email, and in person
• Assist clients with new quotes, updating policies, payments, and other services
• Schedule appointments and maintain calendar
• Maintain detailed records of client interactions
• Review audits and/or policies
• Collaborate with colleagues to provide comprehensive customer service

Skills

Insurance products

Customer service

Microsoft Office

Education

High school diploma/GED

Bachelor’s degree preferred

Job description

Benefits:

• 401(k) matching
• Opportunity for advancement
• Paid time off

Benefits/Perks

• Competitive Pay
• Professional Development
• Job Stability in a growing industry

Job Description

We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

Responsibilities

• Answer customer questions via phone, email, and in-person
• Assist clients with new quotes, updating policies, payments, and other services
• Schedule appointments and maintain calendar
• Maintain detailed records of client interactions
• Review audits and/or policies
• Collaborate with colleagues to provide comprehensive customer service

Qualifications

• Knowledge of insurance products
• High school diploma/GED required, Bachelor’s degree preferred
• Excellent customer service skills
• Highly organized with strong time management skills
• Familiarity with Microsoft Office and other software applications