Customer Service Representative

Demetrius Barbee Insurance Agency Inc; Chicago (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Pay

Professional Development

Job Stability in a growing industry

Job summary

An insurance agency in Chicago is seeking a professional Customer Service Representative. The role entails providing excellent customer service by assisting clients with inquiries, managing records, and familiarizing with insurance products. The ideal candidate should be detail-oriented, friendly, and possess strong organizational skills. Join a growing team with competitive pay and professional development opportunities.

Qualifications

• Knowledge of insurance products is essential.
• High school diploma or GED required; Bachelor's preferred.
• Must possess excellent customer service skills.

Responsibilities

• Answer customer questions via phone, email, and in-person.
• Assist clients with new quotes and policy updates.
• Schedule appointments and maintain calendar.
• Maintain detailed records of client interactions.
• Review audits and/or policies.
• Collaborate with colleagues for comprehensive service.

Skills

Excellent customer service skills

Strong time management skills

Knowledge of insurance products

Highly organized

Familiarity with Microsoft Office

Education

High school diploma/GED

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Benefits/Perks

• Competitive Pay
• Professional Development
• Job Stability in a growing industry

Job Description

We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

Responsibilities

• Answer customer questions via phone, email, and in-person
• Assist clients with new quotes, updating policies, payments, and other services
• Schedule appointments and maintain calendar
• Maintain detailed records of client interactions
• Review audits and/or policies
• Collaborate with colleagues to provide comprehensive customer service

Qualifications

• Knowledge of insurance products
• High school diploma/GED required, Bachelor’s degree preferred
• Excellent customer service skills
• Highly organized with strong time management skills
• Familiarity with Microsoft Office and other software applications