Insurance Customer Service Representative

Freddie Crenshaw State Farm; Chicago (IL); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Employee discounts

Benefits/Perks

Competitive Pay

Professional Development

Job Stability in a growing industry

Job summary

Freddie Crenshaw State Farm in Chicago is looking for a Customer Service Representative to join their team. The role involves ensuring positive customer experiences, answering inquiries, and assisting with policy management. Ideal candidates should possess excellent customer service skills, knowledge of insurance products, and strong organizational abilities. The position requires a high school diploma or GED, with a preference for a Bachelor’s degree. Competitive pay and professional development opportunities are offered.

Qualifications

• Detail-oriented and friendly personal attributes.
• Ability to communicate effectively with customers.
• Maintain accurate client interaction records.

Responsibilities

• Answer customer questions via phone, email, and in-person.
• Assist clients with new quotes, updating policies, payments, and other services.
• Schedule appointments and maintain calendar.
• Maintain detailed records of client interactions.
• Review audits and/or policies.
• Collaborate with colleagues for comprehensive customer service.

Skills

Knowledge of insurance products

Excellent customer service skills

Highly organized

Strong time management skills

Education

High school diploma/GED required

Bachelor’s degree preferred

Tools

Microsoft Office

Other software applications

Job description

Benefits

• Employee discounts
• Benefits/Perks
• Competitive Pay
• Professional Development
• Job Stability in a growing industry

Job Description

We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail‑oriented, friendly, and familiar with insurance products.

Responsibilities

• Answer customer questions via phone, email, and in-person
• Assist clients with new quotes, updating policies, payments, and other services
• Schedule appointments and maintain calendar
• Maintain detailed records of client interactions
• Review audits and/or policies
• Collaborate with colleagues to provide comprehensive customer service

Qualifications

• Knowledge of insurance products
• High school diploma/GED required, Bachelor’s degree preferred
• Excellent customer service skills
• Highly organized with strong time management skills
• Familiarity with Microsoft Office and other software applications