Insurance Customer Service Representative

The Powell Allstate Agency; Spartanburg (SC); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

401(k)

Paid time off

Bonus based on performance

Competitive salary

Opportunity for advancement

Training & development

Professional Development

Job summary

The Powell Allstate Agency seeks a professional and personable Customer Service Representative to ensure every customer has a positive experience when contacting the agency. You will respond promptly to inquiries, maintain accurate records, and provide excellent customer service.

The ideal candidate is detail-oriented, friendly, and familiar with insurance products. Responsibilities include handling inquiries across phone, email, and in-person channels, assisting with quotes and policy updates,

Qualifications

• High school diploma or GED required; bachelor's degree preferred.
• Detail-oriented with strong customer service skills.
• Familiarity with insurance products and meticulous record-keeping.

Responsibilities

• Answer customer questions via phone, email, and in person.
• Assist clients with new quotes, updating policies, payments, and other services.
• Schedule appointments and maintain calendar.
• Maintain detailed records of client interactions.
• Review audits and/or policies.
• Collaborate with colleagues to provide comprehensive customer service.

Skills

Customer service

Communication skills

Detail-oriented

Time management

Microsoft Office

Education

High school diploma/GED

Bachelor's degree preferred

Tools

Microsoft Office Suite

CRM software

Job description

Benefits

• 401(k)
• Paid time off
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Training & development

Benefits/Perks

• Competitive Pay
• Professional Development
• Job Stability in a growing industry

Job Description

We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

Responsibilities

• Answer customer questions via phone, email, and in-person
• Assist clients with new quotes, updating policies, payments, and other services
• Schedule appointments and maintain calendar
• Maintain detailed records of client interactions
• Review audits and/or policies
• Collaborate with colleagues to provide comprehensive customer service

Qualifications

• Knowledge of insurance products
• High school diploma/GED required, Bachelor’s degree preferred
• Excellent customer service skills
• Highly organized with strong time management skills
• Familiarity with Microsoft Office and other software applications