Insurance Customer Service Representative

Natasha Faesy Burgess Insurance Age; Naugatuck (CT); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

401(k)

Paid time off

Competitive Pay

Professional Development

Job Stability in a growing industry

Job summary

Natasha Faesy Burgess Insurance Agency is seeking a Customer Service Representative to ensure positive customer experiences. You will respond to inquiries, maintain records, and provide excellent service.

The ideal candidate is detail-oriented, friendly, and familiar with insurance products. Responsibilities include answering questions via phone, email, and in person, assisting with quotes, policy updates, payments, scheduling, and maintaining detailed client records.

Qualifications

• Knowledge of insurance products.
• High school diploma/GED required, Bachelor’s degree preferred.
• Excellent customer service skills.
• Highly organized with strong time management skills.
• Familiarity with Microsoft Office and other software applications.

Responsibilities

• Answer customer questions via phone, email, and in-person.
• Assist clients with new quotes, updating policies, payments, and other services.
• Schedule appointments and maintain calendar.
• Maintain detailed records of client interactions.
• Review audits and/or policies.
• Collaborate with colleagues to provide comprehensive customer service.

Skills

Excellent customer service skills

Highly organized

Knowledge of insurance products

Education

High school diploma/GED

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Benefits

• 401(k)
• Paid time off

Benefits/Perks

• Competitive Pay
• Professional Development
• Job Stability in a growing industry

Job Description

We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

Responsibilities

• Answer customer questions via phone, email, and in-person
• Assist clients with new quotes, updating policies, payments, and other services
• Schedule appointments and maintain calendar
• Maintain detailed records of client interactions
• Review audits and/or policies
• Collaborate with colleagues to provide comprehensive customer service

Qualifications

• Knowledge of insurance products
• High school diploma/GED required, Bachelor’s degree preferred
• Excellent customer service skills
• Highly organized with strong time management skills
• Familiarity with Microsoft Office and other software applications