Representante Bilingüe de Atención al Cliente – Progreso

Community Choice Financial Family of Brands; Pflugerville (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid on-the-job training

New hire program

Learning management system access

Cross-brand training

Key Holder Program

Performance-based advancement

Educational reimbursement

Medical insurance options (telemed, HS

401(k) & Roth 401(k) match

Life & AD&D insurance

Discount marketplace

Paid time off 12 days first year

Casual dress code (jeans & sneakers)

Job summary

Community Choice Financial Family of Brands in Pflugerville, TX seeks a bilingual Customer Service Representative to help customers access short-term financial solutions. You will handle transactions, build relationships, and support in-store events in a fast-paced environment.

You will receive training and development opportunities, with a clear path for growth across 11 brands nationwide. This full-time role requires in-person work and a customer-first mindset.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends.
• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.

Skills

Bilingual English/Spanish

Verbal & written communication

Attention to detail

POS data entry

POS & phone proficiency

Customer service mindset

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands in Pflugerville, TX seeks a bilingual Customer Service Representative to help customers access short-term financial solutions. You will handle transactions, build relationships, and support in-store events in a fast-paced environment.

You will receive training and development opportunities, with a clear path for growth across 11 brands nationwide. This full-time role requires in-person work and a customer-first mindset.