Bilingual Customer Service Specialist — Growth & Training

Community Choice Financial Family of Brands; Portland (TX); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

On-the-job training

Learning management system access

Cross-brand training

Key Holder program

Career advancement opportunities

Educational reimbursement

Medical insurance options

401(k) and Roth 401(k)

Life and AD&D insurance

Voluntary benefits (dental, vision, In

Employee assistance program

Discount marketplace

Paid time off

Job summary

Community Choice Financial® Family of Brands is seeking a bilingual Customer Service Representative in Portland, TX. You will assist customers with transactions, provide financial services, and help build lasting relationships through in-person support.

You will receive training, opportunities for growth, and a broad benefits package as part of our dynamic, fast-paced team. This entry-level role emphasizes development, cross-brand opportunities, and a strong focus on service excellence.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.

Skills

Bilingual English/Spanish

Verbal communication

Written communication

Attention to detail

POS system

Microsoft Office

High school diploma

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial® Family of Brands is seeking a bilingual Customer Service Representative in Portland, TX. You will assist customers with transactions, provide financial services, and help build lasting relationships through in-person support.

You will receive training, opportunities for growth, and a broad benefits package as part of our dynamic, fast-paced team. This entry-level role emphasizes development, cross-brand opportunities, and a strong focus on service excellence.