Bilingual Customer Service Representative (Esp/Eng)

Community Choice Financial Family of Brands; Miami (AZ); On-site; USD 49,594,000 - 57,859,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross brand training

Educational reimbursement

Medical insurance options

401(k) retirement plan

Life and AD&D insurance

Employee assistance program

Discount marketplace

Paid time off 12 days

Casual dress code

Job summary

Community Choice Financial Family of Brands busca un Representante de atención al cliente bilingüe para ayudar a clientes a acceder a soluciones financieras y brindar un servicio excepcional. El rol implica procesar transacciones, apoyar en cobros y pagos, y trabajar con una base diversa de clientes en un entorno dinámico y orientado a resultados.

Se ofrece entrenamiento integral, desarrollo y oportunidades de crecimiento a largo plazo dentro de la empresa, con un programa de capacitación y

Qualifications

• Bilingual Spanish/English required to connect with customers and build trust.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, including on-site vehicle issues and community events.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct proper opening/closing procedures, including vault and cash drawer, as needed.
• Uphold compliance with Company policies and relevant laws.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic environment and manage multiple tasks to meet standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time in-person schedule, including weekends (40+ hours/week).

Skills

Bilingual Spanish/English

Verbal & written communication

Data entry accuracy

Customer service mindset

Education

High school diploma or equivalent

Tools

POS system

MS Office

Phone systems

Job description

Community Choice Financial Family of Brands busca un Representante de atención al cliente bilingüe para ayudar a clientes a acceder a soluciones financieras y brindar un servicio excepcional. El rol implica procesar transacciones, apoyar en cobros y pagos, y trabajar con una base diversa de clientes en un entorno dinámico y orientado a resultados.

Se ofrece entrenamiento integral, desarrollo y oportunidades de crecimiento a largo plazo dentro de la empresa, con un programa de capacitación y