Repair Service Coordinator & Customer Liaison

Raymour & Flanigan Furniture and Mattresses; Quakertown (Bucks County); On-site; USD 19,000 - 28,000; Full time

Job summary

Raymour & Flanigan is seeking a dedicated Customer Service Dispatcher to support our service operations in Bucks County, PA. You will schedule and confirm repair service calls and coordinate with repair technicians to ensure timely resolutions.

This role requires excellent listening skills, strong computer proficiency, and the ability to work independently in a fast-paced environment. Raymour & Flanigan is an Equal Employment Opportunity employer and does not sponsor visas; candidates must be

Qualifications

• Excellent phone etiquette and strong customer service mindset.
• Proficient in computer systems and multitasking.
• Able to work independently in a fast-paced environment.
• Experience in a call center and dispatching is preferable.
• High school diploma or equivalent required.

Responsibilities

• Schedule and confirm customer repair service calls.
• Coordinate and communicate with repair technicians.
• Work independently to resolve customer service issues.
• Adhere to warranty and protection guidelines.
• Serve as liaison between customers and technicians.
• Complete reports and other assignments as required.
• Demonstrate excellent listening and teamwork.
• Perform additional duties as assigned.

Skills

Phone etiquette

Interpersonal skills

Computer skills

Time management

Independent work

Multitasking

Customer service

Call center experience

Dispatcher exp

Education

High School Diploma or equivalent

Job description

Raymour & Flanigan is seeking a dedicated Customer Service Dispatcher to support our service operations in Bucks County, PA. You will schedule and confirm repair service calls and coordinate with repair technicians to ensure timely resolutions.

This role requires excellent listening skills, strong computer proficiency, and the ability to work independently in a fast-paced environment. Raymour & Flanigan is an Equal Employment Opportunity employer and does not sponsor visas; candidates must be