Bilingual Customer Service Coordinator $18 - $19 hourly

Raymour & Flanigan Furniture and Mattresses; Elizabeth (NJ); On-site; USD 24,796 - 26,174; Part time

Job summary

A retail company in Elizabeth, NJ is seeking a Bilingual Customer Service Coordinator. The candidate will manage customer service issues, coordinate with repair technicians, and work independently. The role requires interpersonal skills, multitasking ability, and a high school diploma. Hours include nights and weekends, and pay ranges from $18.00 to $19.00 per hour.

Qualifications

• Strong interpersonal skills essential for customer communication.
• Ability to remain organized and multi-task in fast-paced scenarios.
• Independent problem-solving capabilities are a must.

Responsibilities

• Coordinate and communicate with the repair technician.
• Resolve customer service issues independently.
• Serve as a liaison between customers and the repair technician.

Skills

Interpersonal skills

Ability to work independently

Ability to multi-task

Experience in a fast-paced environment

Prior call center experience

Prior dispatcher experience

Education

High School Diploma or equivalent

Job description

Overview

Bilingual Customer Service Coordinator — $18.00 - $19.00 hourly

Base pay range: $18.00/hr - $19.00/hr

At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!

Schedule: 40 hours per week including rotating Saturdays.

Note: We are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.

Responsibilities

• Coordinate & communicate with repair technician.
• Work independently to resolve customer service issues.
• Adhere to proper Warranty and protection guidelines.
• Serve as liaison between customers and the repair technician.
• Complete reports and other tasks/assignments as required.
• You must have excellent listening skills and the ability to work independently and with a team.
• Perform additional functions that may be assigned at the discretion of management.

Qualifications

• Interpersonal skills
• Ability to work independently
• Ability to multi-task
• Experience in a fast-paced environment
• Prior call center experience and prior dispatcher experience is preferable.
• High School Diploma or equivalent
• Able to work day, night and weekend hours

Raymour & Flanigan proudly supports a drug and smoke free work environment.

Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.

Job details

• Seniority level: Entry level
• Employment type: Other
• Job function: Other
• Industries: Retail