Customer Service & Dispatch Coordinator

Raymour & Flanigan Furniture and Mattresses; Buffalo (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

Raymour & Flanigan Furniture and Mattresses in Buffalo, NY is seeking a Customer Service Coordinator. The role involves coordinating with repair technicians, resolving customer issues independently, and completing various reports and tasks. Candidates should possess strong interpersonal skills and the ability to work in a fast-paced environment.

Prior experience in call centers or as a dispatcher is desirable. This position offers a supportive work environment with a strong emphasis on associate development and success.

Qualifications

• Must have excellent listening skills.
• Able to work day, night and weekend hours.
• Prior experience in call center and dispatcher roles is preferable.

Responsibilities

• Coordinate and communicate with repair technicians.
• Work independently to resolve customer service issues.
• Serve as liaison between customers and repair technicians.
• Complete reports and other tasks as required.

Skills

Interpersonal skills

Ability to work independently

Ability to multi-task

Experience in a fast-paced environment

Call center experience

Dispatcher experience

Education

High School Diploma or equivalent

Job description

Raymour & Flanigan Furniture and Mattresses in Buffalo, NY is seeking a Customer Service Coordinator. The role involves coordinating with repair technicians, resolving customer issues independently, and completing various reports and tasks. Candidates should possess strong interpersonal skills and the ability to work in a fast-paced environment.

Prior experience in call centers or as a dispatcher is desirable. This position offers a supportive work environment with a strong emphasis on associate development and success.