Customer Service Coordinator

Raymour-; Fairfield (NJ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

401(k) with match

Paid vacation

Job summary

Raymour & Flanigan is hiring a Customer Service Coordinator in Fairfield Service Hub-RAND. The role offers an hourly pay rate of $18.00 and a schedule of 40 hours per week. You will coordinate with the repair technician, resolve customer issues, and ensure warranty guidelines are followed.

The position requires strong listening skills, ability to work independently or in a team, and the capacity to multitask in a fast-paced environment. Visa sponsorship is not available.

Qualifications

• High School Diploma or equivalent.
• Able to work day, night and weekend hours.
• Prior call center experience and prior dispatcher experience is preferable.

Responsibilities

• Coordinate & communicate with repair technician.
• Work independently to resolve customer service issues.
• Adhere to proper Warranty and protection guidelines.
• Serve as liaison between customers and the repair technician.
• Complete reports and other tasks/assignments as required.

Skills

Interpersonal skills

Independent work

Multi-tasking

Fast-paced environment

Call center experience

Dispatcher experience

High School Diploma

Day/Night/Weekend hours

Education

High School Diploma or equivalent

Job description

At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!

Customer Service Coordinator

Hourly pay rate: $18.00

Schedule needed: 40 hours per week

• Coordinate & communicate with repair technician.
• Work independently to resolve customer service issues.
• Adhere to proper Warranty and protection guidelines.
• Serve as liaison between customers and therepair technician.
• Complete reports and other tasks/assignments as required.
• You must have excellent listening skills and the ability to work independently and with a team.
• Perform additional functions that may be assigned at the discretion of management.

Qualifications:

• Interpersonal skills
• Ability to work independently
• Ability to multi-task
• Experience in a fast-paced environment
• Prior call center experience and prior dispatcher experience is preferable.
• High School Diploma or equivalent
• Able to work day, night and weekend hours

Raymour & Flanigan proudly supports a drug and smoke free work environment.

Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.

Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.

Location

Fairfield Service Hub-RAND

Wage Range

$18 - $24 Hourly

Raymour & Flanigan offers competitive compensation and a comprehensive benefits package:

• Excellent Health, Dental & Vision Coverage
• 401(k) with a Company Match
• Paid Vacation and Holidays
• Health Savings Account
• Flexible Spending Account
• Training and Development
• Tuition Reimbursement Program
• Generous Merchandise Discount
• Short & Long Term Disability
• Group Life Insurance
• Specified Disease Insurance

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