Customer Care Coordinator

Raymour & Flanigan Furniture and Mattresses; Quakertown (Bucks County); On-site; USD 19,000 - 28,000; Full time

Job summary

Raymour & Flanigan is seeking a dedicated Customer Service Dispatcher to support our service operations in Bucks County, PA. You will schedule and confirm repair service calls and coordinate with repair technicians to ensure timely resolutions.

This role requires excellent listening skills, strong computer proficiency, and the ability to work independently in a fast-paced environment. Raymour & Flanigan is an Equal Employment Opportunity employer and does not sponsor visas; candidates must be

Qualifications

• Excellent phone etiquette and strong customer service mindset.
• Proficient in computer systems and multitasking.
• Able to work independently in a fast-paced environment.
• Experience in a call center and dispatching is preferable.
• High school diploma or equivalent required.

Responsibilities

• Schedule and confirm customer repair service calls.
• Coordinate and communicate with repair technicians.
• Work independently to resolve customer service issues.
• Adhere to warranty and protection guidelines.
• Serve as liaison between customers and technicians.
• Complete reports and other assignments as required.
• Demonstrate excellent listening and teamwork.
• Perform additional duties as assigned.

Skills

Phone etiquette

Interpersonal skills

Computer skills

Time management

Independent work

Multitasking

Customer service

Call center experience

Dispatcher exp

Education

High School Diploma or equivalent

Job description

At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!

Expectations

• Schedule & confirm customer repair service calls.
• Coordinate & communicate with repair technician.
• Work independently to resolve customer service issues.
• Adhere to proper Warranty and protection guidelines.
• Serve as liaison between customers and the repair technician.
• Complete reports and other tasks/assignments as required.
• You must have excellent listening skills and the ability to work independently and with a team.
• Perform additional functions that may be assigned at the discretion of management.

Qualifications

• Excellent phone etiquette
• Interpersonal skills
• Strong computer skills
• Excellent time Management
• Ability to work independently
• Ability to multi-task
• Customer service skills
• Experience in a fast-paced environment
• Prior call center experience and prior dispatcher experience is preferable.
• High School Diploma or equivalent
• Able to work day, night and weekend hours

Raymour & Flanigan proudly supports a drug and smoke free work environment.

Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.

Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.