Customer Service Coordinator

Raymour & Flanigan Furniture and Mattresses; Buffalo (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

Raymour & Flanigan Furniture and Mattresses in Buffalo, NY is seeking a Customer Service Coordinator. The role involves coordinating with repair technicians, resolving customer issues independently, and completing various reports and tasks. Candidates should possess strong interpersonal skills and the ability to work in a fast-paced environment.

Prior experience in call centers or as a dispatcher is desirable. This position offers a supportive work environment with a strong emphasis on associate development and success.

Qualifications

• Must have excellent listening skills.
• Able to work day, night and weekend hours.
• Prior experience in call center and dispatcher roles is preferable.

Responsibilities

• Coordinate and communicate with repair technicians.
• Work independently to resolve customer service issues.
• Serve as liaison between customers and repair technicians.
• Complete reports and other tasks as required.

Skills

Interpersonal skills

Ability to work independently

Ability to multi-task

Experience in a fast-paced environment

Call center experience

Dispatcher experience

Education

High School Diploma or equivalent

Job description

At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!

• Coordinate & communicate with repair technician.
• Work independently to resolve customer service issues.
• Adhere to proper Warranty and protection guidelines.
• Serve as liaison between customers and therepair technician.
• Complete reports and other tasks/assignments as required.
• You must have excellent listening skills and the ability to work independently and with a team.
• Perform additional functions that may be assigned at the discretion of management.

Qualifications

• Interpersonal skills
• Ability to work independently
• Ability to multi-task
• Experience in a fast-paced environment
• Prior call center experience and prior dispatcher experience is preferable.
• High School Diploma or equivalent
• Able to work day, night and weekend hours

Raymour & Flanigan proudly supports a drug and smoke free work environment.

Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.

Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.