Rental Operations Manager – North Carolina (Multi-Location)

James River Equipment; Charlotte, Raleigh (NC, NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401k with employer match

Paid time off

Paid holidays

Tools allowance

Job summary

James River Equipment in Charlotte, NC is seeking a Rental Operations Manager to own day-to-day rental operations across our North Carolina locations. You will keep the fleet available, rent-ready, and in the right place, ensuring consistency across branches.

Reporting to the Rental Director, you will implement standard procedures, drive KPI reporting, coach rental coordinators, and optimize billing and service priorities. Experience with Integrated Rental is strongly preferred.

Qualifications

• Five or more years in equipment rental operations, with leadership experience across multiple locations.
• Strong knowledge of fleet utilization, transfers, make-ready, inspections, and damage recovery.
• Experience with rental management software; Integrated Rental (IR) experience preferred.
• Excellent communication, organization, and problem-solving skills.

Responsibilities

• Monitor fleet availability across locations and direct inter-branch transfers to meet customer demand.
• Partner with service to track and improve rent-ready turnaround and repair priorities.
• Enforce check-in/check-out inspection standards and oversee damage and loss recovery.
• Implement standard rental procedures and SOPs at every branch, and conduct regular branch visits and audits.
• Drive billing accuracy and resolve escalated customer and operational issues.
• Serve as lead user and trainer for our rental system (Integrated Rental), keeping fleet and contract data accurate.
• Track branch KPIs and deliver a monthly operations summary to the Rental Director.
• Coach and develop rental coordinators and counter staff across the region.

Skills

Rental operations

Team leadership

Data analytics

Rent system

Branch coordination

Tools

Integrated Rental (IR)

Job description

James River Equipment in Charlotte, NC is seeking a Rental Operations Manager to own day-to-day rental operations across our North Carolina locations. You will keep the fleet available, rent-ready, and in the right place, ensuring consistency across branches.

Reporting to the Rental Director, you will implement standard procedures, drive KPI reporting, coach rental coordinators, and optimize billing and service priorities. Experience with Integrated Rental is strongly preferred.