Regional Rental Operations Leader

James River Equipment; North Carolina; On-site; USD 70,000 - 100,000; Full time

Job summary

James River Equipment in North Carolina is seeking a Rental Operations Manager to own the day-to-day rental operations across our footprint. You will ensure the fleet is available, rent-ready, and well positioned, while standardizing procedures at every branch.

You will lead and develop rental staff, drive KPI reporting, and partner with service teams to optimize turn-around, repairs, and billing accuracy across multiple locations. A strong background in equipment rental and IR is preferred.

Qualifications

• 5+ years in equipment rental operations.
• 2+ years leading/coordinating teams across multiple locations.
• Experience with rental management software, preferably Integrated Rental (IR).
• Ability to write and enforce standard procedures and hold others accountable.
• Strong data analysis and KPI reporting abilities.
• Knowledge of John Deere or competing equipment is preferred.
• Excellent verbal and written communication, organization, and problem-solving.
• Valid driver's license and travel between branches.

Responsibilities

• Monitor fleet availability across locations and direct inter-branch transfers to meet customer demand.
• Partner with service to track and improve rent-ready turnaround and repair priorities.
• Enforce check-in/check-out inspection standards and oversee damage and loss recovery.
• Implement standard rental procedures and SOPs at every branch, and conduct regular branch visits and audits.
• Drive billing accuracy and resolve escalated customer and operational issues.
• Serve as lead user and trainer for Integrated Rental, keeping fleet and contract data accurate.
• Track branch KPIs and deliver a monthly operations summary to the Rental Director.
• Coach and develop rental coordinators and counter staff across the region.

Skills

Equipment rental

Multi-location leadership

KPI tracking

Data reporting

Communication skills

Tools

Integrated Rental (IR)

Job description

James River Equipment in North Carolina is seeking a Rental Operations Manager to own the day-to-day rental operations across our footprint. You will ensure the fleet is available, rent-ready, and well positioned, while standardizing procedures at every branch.

You will lead and develop rental staff, drive KPI reporting, and partner with service teams to optimize turn-around, repairs, and billing accuracy across multiple locations. A strong background in equipment rental and IR is preferred.