Rental Operations Manager (NC)

James River Equipment; Charlotte, Raleigh (NC, NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401k with employer match

Paid time off

Paid holidays

Tools allowance

Job summary

James River Equipment in Charlotte, NC is seeking a Rental Operations Manager to own day-to-day rental operations across our North Carolina locations. You will keep the fleet available, rent-ready, and in the right place, ensuring consistency across branches.

Reporting to the Rental Director, you will implement standard procedures, drive KPI reporting, coach rental coordinators, and optimize billing and service priorities. Experience with Integrated Rental is strongly preferred.

Qualifications

• Five or more years in equipment rental operations, with leadership experience across multiple locations.
• Strong knowledge of fleet utilization, transfers, make-ready, inspections, and damage recovery.
• Experience with rental management software; Integrated Rental (IR) experience preferred.
• Excellent communication, organization, and problem-solving skills.

Responsibilities

• Monitor fleet availability across locations and direct inter-branch transfers to meet customer demand.
• Partner with service to track and improve rent-ready turnaround and repair priorities.
• Enforce check-in/check-out inspection standards and oversee damage and loss recovery.
• Implement standard rental procedures and SOPs at every branch, and conduct regular branch visits and audits.
• Drive billing accuracy and resolve escalated customer and operational issues.
• Serve as lead user and trainer for our rental system (Integrated Rental), keeping fleet and contract data accurate.
• Track branch KPIs and deliver a monthly operations summary to the Rental Director.
• Coach and develop rental coordinators and counter staff across the region.

Skills

Rental operations

Team leadership

Data analytics

Rent system

Branch coordination

Tools

Integrated Rental (IR)

Job description

Job Details: Job Location: Charlotte - Charlotte, NC 28269, Join the team at James River Equipment in North Carolina

Since 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our over 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide. As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace.

About the Role

The Rental Operations Manager owns the day-to-day execution of rental operations across our footprint, with a focus on our North Carolina locations. Reporting to the Rental Director, you will keep the fleet available, rent-ready, and in the right place, and make sure every branch runs rental the same way. Leadership sets fleet strategy, capital plans, and vendor programs; you turn that direction into daily results at the branch level.

A Day in the Life: Rental Operations Manager

• Monitor fleet availability across all locations and direct inter-branch transfers to meet customer demand.
• Partner with service to track and improve rent-ready turnaround and repair priorities.
• Enforce check-in/check-out inspection standards and oversee damage and loss recovery.
• Implement standard rental procedures and SOPs at every branch, and conduct regular branch visits and audits.
• Drive billing accuracy and resolve escalated customer and operational issues.
• Serve as lead user and trainer for our rental system (Integrated Rental), keeping fleet and contract data accurate.
• Track branch KPIs and deliver a monthly operations summary to the Rental Director.
• Coach and develop rental coordinators and counter staff across the region.

Need to Succeed

• Five or more years of experience in equipment rental operations, with at least two years leading or coordinating teams across multiple locations.
• Working knowledge of rental fleet management: utilization, transfers, make-ready, inspections, and damage recovery.
• Experience with rental management software; Integrated Rental (IR) experience strongly preferred.
• Proven ability to write and enforce standard procedures and hold others accountable for results.
• Comfortable working with data: tracking KPIs, auditing records, and building clear reports and recommendations.
• Knowledge of John Deere and/or competitive construction and rental equipment is preferred.
• Strong verbal and written communication, organizational, and problem-solving skills.
• Valid driver's license, with the ability to be insured on the company policy and to travel regularly between branches.

Above all, we are seeking a friendly team player who has an outstanding work ethic, a willingness to continue learning and growing personally and professionally, and enjoys contributing to a positive work environment!

Life at James River Equipment: About the Benefits

Joining the team at James River Equipment means you’ll enjoy a wide range of benefits, many of which start on day one of your employment with us. In addition to competitive salary (negotiable based on experience), the successful candidate will receive:

• Extended health, dental, and vision insurance (day one of employment)
• Health savings account options
• Flexible spending account options
• Disability and life insurance
• 401k with employer match and profit share (after 90 days of employment)
• Annual tools and PPE allowance (for technicians)
• Paid time off and paid holidays
• Employee recognition rewards program
• Opportunities to attend a yearly cruise for top performers (non-management staff only)
• Opportunities for leadership and professional growth
• Quarterly group outings, company events, and employee recognition programs

Upon joining James River Equipment/Foursight Solutions, you will be welcomed into a supportive, collaborative, and diverse team that takes pride in a job well done and is appreciated for the work they do!

For more information about what it’s like to work at James River Equipment, please visit www.jamesriverequipment.com