Rapid Response Rental Technician

James River Equipment; Garner (NC); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

James River Equipment is seeking a Rapid Response Rental Technician to service and repair rental equipment at customer sites in the Raleigh/ Garner area, ensuring minimal downtime. You will perform diagnostics and repairs on aerial lifts, forklifts, and telehandlers, while adhering to safety standards and documenting all work.

Join a supportive team with opportunities for growth, competitive pay, and a comprehensive benefits package early in employment.

Qualifications

• Experience diagnosing, maintaining, and repairing rental equipment (aerial lifts, forklifts, telehandlers).
• Excellent customer service and communication skills; bilingual communication preferred.
• Coachability and willingness to learn through training on rental equipment.

Responsibilities

• Delivers advanced troubleshooting, repair, and maintenance to rental equipment to prevent downtime.
• Follows safety rules at customer sites and while traveling to sites.
• Completes component replacements and advanced repairs (electrical, hydraulic, mechanical).
• Educates customers on proper equipment use to avoid future issues.
• Keeps records of time, parts, and supplies; determines need for replacement rental.
• Coordinates with rental team for billing and downtime notifications to ensure customer satisfaction.

Skills

Mechanic experience

Driver's license

Bilingual (preferred)

Computer data entry

Job description

Job Details: Location: Raleigh – Garner, NC 27529

Join the team at James River Equipment in Raleigh. Since 1977, we have provided outstanding John Deere products and services to farmers, businesses, homeowners, and communities. Our 50+ authorized dealerships offer a workplace where employees are treated like family, and customers return because of the skill, service, and trust our staff delivers. As we grow, we value people ready to build a career that makes an impact far beyond the daily workplace.

A Day in the Life: Rapid Response Rental Technician

• Delivers immediate advanced troubleshooting, repair, and maintenance to rental equipment (such as aerial lifts, forklifts, telehandlers) to prevent customer downtime.
• Follows all safety rules and regulations while working at customer sites, including safe travel to and from those sites.
• Successfully completes component replacements (motors, valves, sensors, control boards) and advanced repairs (electrical, hydraulic, mechanical systems).
• Educates customers on proper use of equipment to avoid future issues.
• Maintains records and accounts for all time, parts, and supplies used in repairing and servicing rental equipment, and determines whether a replacement rental is necessary.
• Communicates with the dealership rental team to ensure proper billing, notification of downtime or replacement equipment, and works with rental sales professionals to ensure customer satisfaction.

Need to Succeed

• Experience as a mechanic diagnosing, maintaining, and repairing rental equipment, specifically aerial lifts (boom & scissor lifts), forklifts, and telehandlers.
• Valid driver's license and ability to be insured on company policy along with a medical DOT card required to operate the company field service truck.
• Excellent customer service and communication skills; bilingual communication skills preferred.
• Coachability and willingness to continue learning through training on rental equipment as needed.
• Recent and regular computer use, specifically in running codes and submitting work order information.

Benefits

• Competitive pay (negotiable based on experience) and monthly technician incentive bonus eligibility.
• Extended health, dental, and vision insurance (day one of employment).
• Health savings account options.
• Flexible spending account options.
• Disability and life insurance.
• 401(k) with employer match and profit share (after 90 days of employment).
• Annual tools and PPE allowance.
• Paid time off and paid holidays.
• Employee recognition rewards program.
• Opportunities to attend a yearly cruise for top performers.
• Opportunities for leadership and professional growth.
• Quarterly group outings, company events, and employee recognition programs.

Upon joining James River Equipment, you will be welcomed into a supportive, collaborative, and diverse team that takes pride in a job well done and is appreciated for the work they do!