Rapid Response Rental Technician: Growth & Benefits

James River Equipment; Garner (NC); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

James River Equipment is seeking a Rapid Response Rental Technician to service and repair rental equipment at customer sites in the Raleigh/ Garner area, ensuring minimal downtime. You will perform diagnostics and repairs on aerial lifts, forklifts, and telehandlers, while adhering to safety standards and documenting all work.

Join a supportive team with opportunities for growth, competitive pay, and a comprehensive benefits package early in employment.

Qualifications

• Experience diagnosing, maintaining, and repairing rental equipment (aerial lifts, forklifts, telehandlers).
• Excellent customer service and communication skills; bilingual communication preferred.
• Coachability and willingness to learn through training on rental equipment.

Responsibilities

• Delivers advanced troubleshooting, repair, and maintenance to rental equipment to prevent downtime.
• Follows safety rules at customer sites and while traveling to sites.
• Completes component replacements and advanced repairs (electrical, hydraulic, mechanical).
• Educates customers on proper equipment use to avoid future issues.
• Keeps records of time, parts, and supplies; determines need for replacement rental.
• Coordinates with rental team for billing and downtime notifications to ensure customer satisfaction.

Skills

Mechanic experience

Driver's license

Bilingual (preferred)

Computer data entry

Job description

James River Equipment is seeking a Rapid Response Rental Technician to service and repair rental equipment at customer sites in the Raleigh/ Garner area, ensuring minimal downtime. You will perform diagnostics and repairs on aerial lifts, forklifts, and telehandlers, while adhering to safety standards and documenting all work.

Join a supportive team with opportunities for growth, competitive pay, and a comprehensive benefits package early in employment.