Rapid Response Rental Technician

JAMES RIVER EQUIPMENT VIRGINIA LLC; Garner (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

HSA options

FSA options

Disability insurance

Life insurance

401(k) with employer match

Tools allowance

PPE allowance

Paid time off

Job summary

James River Equipment Virginia LLC is seeking a Rapid Response Rental Technician in Raleigh/ Garner, NC to diagnose, repair, and maintain rental equipment such as aerial lifts, forklifts, and telehandlers. You will travel to customer sites, follow safety rules, perform advanced repairs, and educate customers on proper use of equipment.

The role requires a valid driver’s license, a DOT card, and strong customer service skills.

Qualifications

• Experience as a mechanic diagnosing, maintaining, and repairing rental equipment, specifically aerial lifts, forklifts, and telehandlers.
• Valid driver’s license and ability to be insured under company policy; medical DOT card required to operate the field service truck.
• Excellent customer service and communication skills; bilingual communication preferred.

Responsibilities

• Delivers immediate advanced troubleshooting, repair, and maintenance to rental equipment to prevent downtime.
• Follows safety rules and regulations while working at customer sites, including travel to sites.
• Completes component replacements and advanced repairs (electrical, hydraulic, mechanical).
• Educates customers on proper use of equipment to prevent issues.
• Maintains records for time, parts, and supplies used; determines if replacement rental is needed.
• Coordinates with dealership rental team for billing and downtime notifications.

Skills

Rental equipment repair

Aerial lifts

Forklifts

Telehandlers

Customer service

Bilingual

Tools

DOT Card

Valid driver’s license

Job description

Job Details: Location: Raleigh – Garner, NC 27529

Join the team at James River Equipment in Raleigh. Since 1977, we have provided outstanding John Deere products and services to farmers, businesses, homeowners, and communities. Our 50+ authorized dealerships offer a workplace where employees are treated like family, and customers return because of the skill, service, and trust our staff delivers. As we grow, we value people ready to build a career that makes an impact far beyond the daily workplace.

A Day in the Life: Rapid Response Rental Technician

• Delivers immediate advanced troubleshooting, repair, and maintenance to rental equipment (such as aerial lifts, forklifts, telehandlers) to prevent customer downtime.
• Follows all safety rules and regulations while working at customer sites, including safe travel to and from those sites.
• Successfully completes component replacements (motors, valves, sensors, control boards) and advanced repairs (electrical, hydraulic, mechanical systems).
• Educates customers on proper use of equipment to avoid future issues.
• Maintains records and accounts for all time, parts, and supplies used in repairing and servicing rental equipment, and determines whether a replacement rental is necessary.
• Communicates with the dealership rental team to ensure proper billing, notification of downtime or replacement equipment, and works with rental sales professionals to ensure customer satisfaction.

Need to Succeed

• Experience as a mechanic diagnosing, maintaining, and repairing rental equipment, specifically aerial lifts (boom & scissor lifts), forklifts, and telehandlers.
• Valid driver's license and ability to be insured on company policy along with a medical DOT card required to operate the company field service truck.
• Excellent customer service and communication skills; bilingual communication skills preferred.
• Coachability and willingness to continue learning through training on rental equipment as needed.
• Recent and regular computer use, specifically in running codes and submitting work order information.

Benefits

• Competitive pay (negotiable based on experience) and monthly technician incentive bonus eligibility.
• Extended health, dental, and vision insurance (day one of employment).
• Health savings account options.
• Flexible spending account options.
• Disability and life insurance.
• 401(k) with employer match and profit share (after 90 days of employment).
• Annual tools and PPE allowance.
• Paid time off and paid holidays.
• Employee recognition rewards program.
• Opportunities to attend a yearly cruise for top performers.
• Opportunities for leadership and professional growth.
• Quarterly group outings, company events, and employee recognition programs.

Upon joining James River Equipment, you will be welcomed into a supportive, collaborative, and diverse team that takes pride in a job well done and is appreciated for the work they do!