Rental Coordinator I — Customer Care & Solutions

Western States Equipment Company; Lewiston (ID); On-site; USD 21,000 - 34,000; Full time

Job summary

Western States Equipment Company is seeking a Rental Coordinator to manage rental inquiries and coordinate delivery of equipment on site in Lewiston, Idaho. You will recommend solutions, negotiate pricing, and dispatch drivers while ensuring timely service and accurate documentation.

The role requires strong customer service, clear communication, and the ability to work with minimal supervision. A high school diploma and valid license are required; safety and quality are prioritized across the

Qualifications

• Proof of high school diploma or GED.
• Minimum of 6 months customer service experience.
• Must be able to communicate in English (speak, read, write).
• Valid driver's license and acceptable driving record.

Responsibilities

• Manages rental customer calls and walk-in inquiries for equipment requests.
• Recommends rental solutions based on client needs and equipment availability.
• Negotiates rental rates and pricing with limited supervision.
• Dispatches Delivery Drivers to pick up and deliver equipment.
• Coordinates preventive maintenance and repairs with shop lead.
• Uses software for writing agreements, invoicing, transferring equipment, etc.
• Manages customer complaints in a professional manner.
• Assists with safety initiatives and leadership efforts.
• Performs other duties as assigned.

Skills

Customer service

Written and verbal communication

Self-starter

Prioritization

Education

High school diploma / GED

Tools

Microsoft Office

Rental software

Job description

Western States Equipment Company is seeking a Rental Coordinator to manage rental inquiries and coordinate delivery of equipment on site in Lewiston, Idaho. You will recommend solutions, negotiate pricing, and dispatch drivers while ensuring timely service and accurate documentation.

The role requires strong customer service, clear communication, and the ability to work with minimal supervision. A high school diploma and valid license are required; safety and quality are prioritized across the