Rental Coordinator I

Western States Careers; Lewiston (ID); On-site; USD 34,000 - 52,000; Full time

Job summary

Western States Equipment Company in Lewiston, Idaho is seeking a Rental Coordinator to manage rental customer calls and walk-in inquiries, and to recommend solutions based on client needs and equipment availability.

You will dispatch delivery drivers, coordinate preventive maintenance with the shop lead, and use our software to write agreements, invoices, and transfer equipment. Strong customer service and clear communication are essential in this role.

Qualifications

• Proof of high school diploma or GED.
• Minimum of 6 months customer service experience.
• Must be able to communicate (speak, read, comprehend, write in English).
• Valid Driver's License, acceptable driving record, and ability to obtain a Medical Card.

Responsibilities

• Manages rental customer calls and walk-in inquiries for equipment requests.
• Recommends specific rental solutions based on client needs and equipment availability.
• Negotiates rental rates and pricing with limited supervision.
• Dispatches Delivery Drivers to pick up and deliver equipment; coordinates maintenance with shop lead.
• Completes tasks independently with limited supervision.
• Utilizes software for agreements, invoicing, transferring equipment, etc.
• Manages all customer complaints and resolutions professionally.
• Assists with safety initiatives and leadership efforts.

Skills

Strong communication

Customer service experience

Self-starter

Time management

Interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Office

Rental software

Job description

Since 1956, Western States Equipment Company has been a leading employer across Idaho, Oregon, Washington, Montana, and Wyoming. We are driven by our mission of solving our customers’ toughest challenges, guided by our core values of Safety, Excellence, Teamwork, Integrity, Accountability, and Innovation.

By joining Western States, you commit to upholding these values while contributing to our purpose of building our communities for a better tomorrow. Safety and our Customer Care Commitment remain foundational to our mission and the standard by which we measure our success.

Safety

• Actively cares, promotes, manages, and advocates for safety at Western States. As a team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures and standards.
• Embraces our caring culture where we each care to adhere with applicable safety policies, PPE expectations and stop work authority.

Customer Care Commitments

• Convey Warmth and Empathy – Acknowledge customers and greet everyone with an authentic smile.
• Actively Listen – Give your full attention, make eye contact, avoid interrupting, and ask clarifying questions.
• Build Trust – Take ownership, act with urgency, and follow through on commitments.
• Say Thank you – Express genuine appreciation for effort, feedback, and collaboration.

ESSENTIAL FUNCTIONS:

Equipment Management and Client Satisfaction

• Manages rental customer calls and walk-in inquiries for equipment requests.
• Recommends specific rental solutions based on client needs and equipment availability.
• Negotiates rental rates and pricing that achieves CRS’ desired market share and profitability, with limited supervision.
• Dispatches Delivery Drivers to pick up and deliver equipment. Coordinates preventive maintenance and repairs with CRS shop lead.
• Completes tasks independently with limited supervision or additional Rental Coordinator on site.
• Utilizes software programs for all operating functions such as writing agreements, invoicing, transferring equipment, etc.
• Utilizes industrial and light construction rental equipment as required.
• Manages all customer complaints and resolutions in a professional manner.
• Assists with overseeing safety related initiatives and leadership efforts.
• Performs other duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES:

• Knowledge and use of Microsoft computer products or other comparable systems required.
• Knowledge or ability to learn Rental software.
• Proven skills in written and verbal communications, planning, organizing and interpersonal relationship building.
• Ability to set and manage priorities.
• Must be a self-starter with the ability to work with minimal supervision.
• Strong customer service experience required.

EDUCATION AND EXPERIENCE:

• Proof of high school diploma or General Education Degree (GED) required.
• Minimum of 6 months customer service experience required.
• Must be able to communicate (speak, read, comprehend, write in English).
• Valid Drivers License, acceptable driving record, and ability to obtain a Medical Card required.

PHYSICAL CHARACTERISTICS:

• Ability to stand for long periods of time along with walking, sitting, repetitive climbing stairs, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, pushing, pulling, leaning and twisting.
• Ability to lift up to 45 lbs.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.

This role is designated as safety-sensitive.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.