Equipment Rental & Customer Care Specialist

Western States Equipment Co; Lewiston (ID); On-site; USD 21,000 - 30,000; Full time

Job summary

Western States Equipment Company in Lewiston, Idaho seeks a Rental Coordinator to manage rental inquiries, coordinate deliveries, and ensure client satisfaction. You will work closely with shop leads, dispatch drivers, and use our rental software to write agreements and invoices while maintaining safety standards.

The ideal candidate has at least 6 months of customer service experience, strong communication, and the ability to work with minimal supervision.

Qualifications

• High school diploma or GED required.
• Minimum of 6 months customer service experience required.
• Must communicate (speak, read, comprehend, write in English).
• Valid Driver's License, acceptable driving record, and ability to obtain a Medical Card required.

Responsibilities

• Manages rental customer calls and walk-in inquiries for equipment requests.
• Recommends specific rental solutions based on client needs and equipment availability.
• Negotiates rental rates and pricing that achieves CRS' desired market share and profitability, with limited supervision.
• Dispatches Delivery Drivers to pick up and deliver equipment. Coordinates preventive maintenance and repairs with CRS shop lead.
• Completes tasks independently with limited supervision or additional Rental Coordinator on site.
• Utilizes software programs for all operating functions such as writing agreements, invoicing, transferring equipment, etc.
• Utilizes industrial and light construction rental equipment as required.
• Manages all customer complaints and resolutions in a professional manner.
• Assists with overseeing safety related initiatives and leadership efforts.
• Performs other duties as assigned.

Skills

Customer service

Verbal & written communication

Self-starter

Organizational skills

Attendance reliability

Education

High school diploma / GED

Tools

Rental software

MS Office

CRM software

Job description

Western States Equipment Company in Lewiston, Idaho seeks a Rental Coordinator to manage rental inquiries, coordinate deliveries, and ensure client satisfaction. You will work closely with shop leads, dispatch drivers, and use our rental software to write agreements and invoices while maintaining safety standards.

The ideal candidate has at least 6 months of customer service experience, strong communication, and the ability to work with minimal supervision.