Renewals Specialist — Customer Success Partner (Remote)

Rockwell Automation; Mayfield (OH); Remote; USD 60,000 - 91,000; Full time

Benefits offered by this job

Health Insurance including Medical and

Health Care Spending Account

Employee Assistance Program

Retirement plans

Paid Time off

Volunteering Time off

Employer Savings Plan Matching

Employer Paid DC Pension

Maternity and Parental Leave Top-Up

Fitness Reimbursement Program

Job summary

Rockwell Automation is seeking a Renewal Specialist to support renewal execution across contracts and subscriptions. You will partner with Customer Success Managers, distributors, and internal teams to ensure timely renewals, with remote work from the USA or Canada and 10–20% travel to customer sites.

Preferred candidates have 3+ years in renewals or sales operations, experience with Salesforce or Gainsight, and the ability to manage multiple workflows and stakeholders in manufacturing or

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• US Applicants - Legal authorization to work in USA. We will not sponsor individuals for employment visa, now or in the future, for this job opening.
• Ability to travel 10-20% of the time.

Responsibilities

• Support renewal execution across assigned contracts and customer accounts
• Coordinate with distributors to initiate and track renewal proposals
• Ensure renewal documentation is prepared, organized, and communicated effectively
• Track renewal status and provide visibility into renewal progress and outcomes
• Support low-touch and distributor-led contract motions
• Assist Strategic and Regional CSMs with renewal coordination and execution
• Maintain accurate renewal tracking in internal systems

Skills

Renewals

CRM coordination

Stakeholder mgmt

Travel readiness

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Job description

Rockwell Automation is seeking a Renewal Specialist to support renewal execution across contracts and subscriptions. You will partner with Customer Success Managers, distributors, and internal teams to ensure timely renewals, with remote work from the USA or Canada and 10–20% travel to customer sites.

Preferred candidates have 3+ years in renewals or sales operations, experience with Salesforce or Gainsight, and the ability to manage multiple workflows and stakeholders in manufacturing or